Verizon

3.6
596 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Mechanicsburg for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
6427 Carlisle Pike, Mechanicsburg, PA
17050, United States

Hours

Reviews

3.5
449 reviews
5 stars
214
4 stars
59
3 stars
34
2 stars
26
1 star
116

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, citing unhelpful staff and a lack of support for existing customers.

Staff Knowledge

While some reviews praised knowledgeable and helpful staff, many others highlighted instances of staff being uninformed or unable to assist with basic inquiries.

Sales Experience

Several customers expressed frustration with the sales process, including upselling tactics and issues with billing discrepancies.

Store Environment

Customers noted long wait times and crowded conditions, with some expressing dissatisfaction with the overall atmosphere and service efficiency.

Positive Interactions

Despite the negative feedback, there were several positive mentions of specific employees who provided excellent service and support.
  • AA
    Ashley Ash
    Nov 13, 2025
    1.0
    Very unprofessional staff, walked in and waited for help for 45 minutes before being approached,seems like the staff rather speak amongst each other than do their jobs.
  • CB
    Charles Boettinger
    Nov 13, 2025
    5.0
    Great service. They take their time to ensure you get everything you need (which can cause a lengthy wait for your turn)
  • CM
    Claire Mac
    Nov 10, 2025
    1.0
    I don't understand the point of having a store front for a process that both can be done entirely online and will not give you a physical product in the end but will ship it to you making you wait longer. Why did I bother to physically move my body to a store if I can't buy my product there? I waited in line for half an hour with nowhere to sit for nothing!
  • GB
    George Bolss
    Nov 7, 2025
    5.0
    Sam was outstanding! went way above and beyond to help me out and was extremely helpful and patient. thank you Sam! i now have my new iphone and am very happy.
  • MG
    Maserati God
    Oct 25, 2025
    2.0
    There was a guy in there that was a little too touchy with my wife for my liking. I chose to be civil rather than make a disturbance just to get finished with the process. As a customer service person, you should never have to touch the customer in any manner

Frequently Asked Questions About Verizon

What are the store hours for the Verizon Mechanicsburg location?

The Verizon store in Mechanicsburg is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 10:00 AM to 5:00 PM.

What types of products does Verizon Mechanicsburg offer?

Verizon Mechanicsburg offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL brands, along with products such as FIOS, business cell phones, mobile hotspots, tablets, and laptops.