Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Lebanon, PA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Many customers praised the staff for being knowledgeable, friendly, and helpful, particularly highlighting individuals like Monica, Jami, and Kiersten.
Service Delays
Several reviews mentioned long wait times and slow service, with some customers expressing frustration over being ignored or having to wait excessively.
Technical Assistance
Customers appreciated the technical support provided, especially when dealing with complex issues, although some reported difficulties with phone setups and information transfers.
Mixed Experiences
While many had positive interactions, there were notable complaints about aggressive sales tactics and poor communication regarding promotions and store hours.
MG
Marilyn Griesemer
3 days ago
5.0
Very helpful with upgrading my phone.
KH
kristi haag
Aug 14, 2025
4.0
In and out fast. Didn't offer to set up phone. I'm having some issues getting all my info back.
CG
Corey Gilbert
Jul 31, 2025
5.0
The young lady was knowledgeable and nice. I would recommend
TM
Tina Marie
Dec 1, 2018
5.0
These guys were awesome! Very helpful. They tried for over an hour to get information from my sons smashed phone while doing an upgrade and looked for anyway they could give us a discount on our plan. We really appreciated all their hard work and dedication to customer service.