Business Details
About
VeterinariansVeterinary Clinics & HospitalsVeterinary Specialty ServicesVeterinary Information & Referral ServicesPet GroomingPet Boarding & KennelsVCA Animal Hospitals
Call for Saturday dates. VCA Smoketown Animal Hospital is proud to be serving Lancaster, PA and the surrounding communities. We are committed to maintaining the highest AAHA (American Animal Hospital Association) standards. We are happy to support our clients with preventive care, a top-of-the-line wellness program, nutrition counseling, hands-free radiology, routine surgical procedures, orthopedic surgical procedures, therapeutic rehab, a pet portal with live chat, and an online pharmacy. We offer same day appointments to our clients. From puppy and kitten care to senior pet care, our friendly, knowledgeable veterinarians, veterinary assistants, and caring support team look forward to caring for your pet at every stage of their life.
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
VCA Smoketown Animal Hospital
2497 Old Philadelphia Pike, Lancaster, PA
17602, United States
Hours
Reviews
4.4
321 reviews
5 stars
250
4 stars
28
3 stars
6
2 stars
7
1 star
30
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness and compassion towards pets, highlighting their professionalism and attentiveness.
Customer Service
Feedback was mixed regarding customer service, with some praising the staff's friendliness while others reported negative experiences, particularly with receptionists.
Pricing Concerns
Several reviews mentioned high prices for services, with some customers feeling that the costs were not justified by the quality of care received.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about misdiagnoses and perceived negligence, leading to dissatisfaction.
Facility Quality
The clinic was generally described as clean and well-maintained, with some customers appreciating the modern facilities.
- DMDavid McDermottJan 5, 20262.0Got cough medicine for my dog. 4 online pet stores priced. Highest was .37 per pill. VCA charged almost $7 per pill. They have no corporate phone # to talk to anyone. They are not interested in helping your pet. They are only here to get as much money, out of you, as possible. Canceled my pets next visit. Criminal
- NWNicole WilsonJan 3, 20265.0The whole staff is wonderful and treat our babies as they Are their own. Couldn’t ask for a better group of drs and techs to take care of our babies.
- BLbrandon latcheranNov 13, 20251.0Customer service is absolutely terrible and the receptionist constantly has an attitude, will no longer receive my business.
- EREleena RNov 11, 20252.0Took my one cat in because he was having diarrhea. He got diagnosed with giardia. Medication for three of my cats was given. The one cat was showing no symptoms but was still given medication to treat. The fourth cat was not given medication because he wasnt seen at the clinic yet. Thats fine. I brought in the fourth cat as he started showing symptoms and having diarrhea. I felt extremely uncomfortable as they pushed me to do the stool sample for the fourth cat before giving him medication. I dont have that kind of money right now to spend on the overpriced stool sample. The fourth cat is showing symptoms of giardia and it is very likely he has it because the other cats have it. Why is it that the vet didnt want to give my cat (who has symptoms) a medication even though my other cat (who had no symptoms) got treated with the medication. Felt so uncomfortable and might not come back to this clinic.
- LGLinda GeiterOct 27, 20255.0They take such great care of my little Sugar
Frequently Asked Questions About VCA Smoketown Animal Hospital
What types of pets does VCA Smoketown Animal Hospital care for?
VCA Smoketown Animal Hospital provides care for cats, dogs, birds, exotic pets, aviants, pocket pets, pot-bellied pigs, and rabbits.
What services are offered at VCA Smoketown Animal Hospital?
Services include advanced care, allergy relief, diabetes treatment, diagnostics, nutrition counseling, flea and tick control, general and preventive care, orthopedic surgery, pet boarding, and more.
What are the operating hours for VCA Smoketown Animal Hospital?
The hospital is open Monday, Wednesday, and Friday from 7:30 AM to 5:30 PM; Tuesday and Thursday until 7:30 PM; Saturday from 8:00 AM to 12:00 PM; and closed on Sunday with boarding pick-up available from 8:00 AM to 10:00 AM.
Is VCA Smoketown Animal Hospital accredited?
Yes, it is accredited by the American Animal Hospital Association (AAHA).
Does VCA Smoketown Animal Hospital offer boarding services?
Yes, pet boarding is one of the services offered, with Sunday boarding pick-up available from 8:00 AM to 10:00 AM.
What payment options are accepted at VCA Smoketown Animal Hospital?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is there wheelchair accessibility and restroom facilities at the hospital?
Yes, the hospital has a wheelchair-accessible entrance and restroom facilities for clients.
How can nearby public transit or local points of interest assist customers visiting VCA Smoketown Animal Hospital?
Customers visiting VCA Smoketown Animal Hospital can use nearby landmarks such as the Old Road Guest Home or Smoketown Inn for accommodation, or use nearby services like Cumberland Farms gas station for convenience.
What recreational activities are available near VCA Smoketown Animal Hospital?
Visitors can enjoy attractions like Skydive Lancaster and Smoketown Helicopters near the animal hospital for adventure and tours.
Are there pet grooming services nearby VCA Smoketown Animal Hospital?
Yes, VCA Animal Hospital and VCA Smoketown Animal Hospital also offer pet grooming services close by.