Business Details
About
VeterinariansVeterinary Clinics & HospitalsVeterinary Specialty ServicesVeterinary Information & Referral ServicesPet GroomingPet Boarding & Kennels
Call for Saturday dates. VCA Smoketown Animal Hospital is proud to be serving Lancaster, PA and the surrounding communities. We are committed to maintaining the highest AAHA (American Animal Hospital Association) standards. We are happy to support our clients with preventive care, a top-of-the-line wellness program, nutrition counseling, hands-free radiology, routine surgical procedures, orthopedic surgical procedures, therapeutic rehab, a pet portal with live chat, and an online pharmacy. We offer same day appointments to our clients. From puppy and kitten care to senior pet care, our friendly, knowledgeable veterinarians, veterinary assistants, and caring support team look forward to caring for your pet at every stage of their life.
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
VCA Smoketown Animal Hospital
2497 Old Philadelphia Pike, Lancaster, PA
17602, United States
Hours
Reviews
4.4
318 reviews
5 stars
248
4 stars
28
3 stars
6
2 stars
6
1 star
30
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers praised the staff for being friendly, caring, and professional, although some reported negative experiences with specific staff members.
Pricing Concerns
Numerous reviews expressed dissatisfaction with high prices for services, with some customers feeling overcharged for the care provided.
Quality of Care
While many customers reported positive experiences with the quality of care and expertise of the veterinarians, there were serious concerns about misdiagnoses and negligence in some cases.
Communication Issues
Several customers noted problems with communication, including unclear pricing and lack of follow-up on pet conditions.
Compassionate Services
The clinic received commendations for their compassionate care, especially during difficult times such as euthanasia or when pets were seriously ill.
- BLbrandon latcheranNov 13, 20251.0Customer service is absolutely terrible and the receptionist constantly has an attitude, will no longer receive my business.
- EREleena RNov 11, 20252.0Took my one cat in because he was having diarrhea. He got diagnosed with giardia. Medication for three of my cats was given. The one cat was showing no symptoms but was still given medication to treat. The fourth cat was not given medication because he wasnt seen at the clinic yet. Thats fine. I brought in the fourth cat as he started showing symptoms and having diarrhea. I felt extremely uncomfortable as they pushed me to do the stool sample for the fourth cat before giving him medication. I dont have that kind of money right now to spend on the overpriced stool sample. The fourth cat is showing symptoms of giardia and it is very likely he has it because the other cats have it. Why is it that the vet didnt want to give my cat (who has symptoms) a medication even though my other cat (who had no symptoms) got treated with the medication. Felt so uncomfortable and might not come back to this clinic.
- LGLinda GeiterOct 27, 20255.0They take such great care of my little Sugar
- SJScott JordanSep 2, 20251.0Explain to me why you charge $300 for a Titer test, that cost about $100. Also, you won't allow Panels, they must be individually tested? That's ridiculous. Also, I asked the Doc if the Vac is Thimerosal Free, and they didn't know?! How is that possible? It cost 3x's more today, to take your dog to the Vet, and they only live half as long. Unreal!!
- KKkatyAug 28, 20251.0do not go here our fairly new kitten had gotten sick, throwing up, not eating, barely moving. So we took him to this “free” first visit vet thinking it would be cheaper because well we don’t have 500 dollars lying around to pay in pet fees but we just wanted out baby to get better. So we get there i will say they were nice and the wait time was short. But once we got in the room the vet started pressing what seemed to be like it hurt because legit(his name) was meowing so loudly and mind you he had no energy at all. Then he says he has a respiratory infection immediately and is honestly barely talking to us while we’re actively talking to him. Then they take him give him fluids which cost 100 bucks give him nausea medication. Then once all of that is done they try charging us 500 dollars for it all.(for the exam, fluids and medication). so we go home and we notice he’s still not getting any better and the next day he is so stiff, his eyes were just open and he looked in so much pain so we took him to the vet first thing and they had told us he had a stomach bug and what was given to him shouldn’t of been. i just feel like this is extreme negligence and for what they are charging they should at least be getting the diagnosis right?? very sadly and i’m still heartbroken over this he had to be euthanized because there was nothing to be done that wouldn’t take thousands more and even then it wasn’t a sure thing. now our kitten is gone and i’d just strongly advise anyone planning on going here. just don’t there is way better vets that actually know what they’re doing.
Frequently Asked Questions About VCA Smoketown Animal Hospital
What types of pets does VCA Smoketown Animal Hospital care for?
VCA Smoketown Animal Hospital provides care for cats, dogs, birds, exotic pets, aviants, pocket pets, pot-bellied pigs, and rabbits.
What services are offered at VCA Smoketown Animal Hospital?
Services include advanced care, allergy relief, diabetes treatment, diagnostics, nutrition counseling, flea and tick control, general and preventive care, orthopedic surgery, pet boarding, and more.
What are the operating hours for VCA Smoketown Animal Hospital?
The hospital is open Monday, Wednesday, and Friday from 7:30 AM to 5:30 PM; Tuesday and Thursday until 7:30 PM; Saturday from 8:00 AM to 12:00 PM; and closed on Sunday with boarding pick-up available from 8:00 AM to 10:00 AM.
Is VCA Smoketown Animal Hospital accredited?
Yes, it is accredited by the American Animal Hospital Association (AAHA).
Does VCA Smoketown Animal Hospital offer boarding services?
Yes, pet boarding is one of the services offered, with Sunday boarding pick-up available from 8:00 AM to 10:00 AM.
What payment options are accepted at VCA Smoketown Animal Hospital?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is there wheelchair accessibility and restroom facilities at the hospital?
Yes, the hospital has a wheelchair-accessible entrance and restroom facilities for clients.
How can nearby public transit or local points of interest assist customers visiting VCA Smoketown Animal Hospital?
Customers visiting VCA Smoketown Animal Hospital can use nearby landmarks such as the Old Road Guest Home or Smoketown Inn for accommodation, or use nearby services like Cumberland Farms gas station for convenience.
What recreational activities are available near VCA Smoketown Animal Hospital?
Visitors can enjoy attractions like Skydive Lancaster and Smoketown Helicopters near the animal hospital for adventure and tours.
Are there pet grooming services nearby VCA Smoketown Animal Hospital?
Yes, VCA Animal Hospital and VCA Smoketown Animal Hospital also offer pet grooming services close by.