Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Kutztown, PA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
207 reviews
5 stars
184
4 stars
10
3 stars3
2 stars1
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Justin, Caleb, and Jon.
Positive Experiences
Numerous reviews highlighted great experiences with phone upgrades and problem-solving, often noting the staff's willingness to go above and beyond.
Mixed Feedback
While many reviews were positive, some customers reported negative experiences, particularly regarding service issues and long wait times.
Store Preference
Several customers expressed a preference for this store over corporate locations, citing better service and a more personal touch.
- DIDjustin InfDec 7, 20251.0Selective on costumer and service is funny how they lied on my face lmao will never recommend this place an this store is not a corporate or retail is some low things that’s Verizon have I been going through so much trouble trying to get something done I’m just going to leave Verizon just because how fake they are and they have to help a costumer they rather loses that costumer smh…
- DDDavid DreibelbisDec 3, 20255.0Caleb has been extremely helpful on my latest visits. Thank you Caleb
- HWHerm WinklerNov 30, 20255.0Caleb was awesome, and Joseph was helpful. Prefer this store over corporate owned!
- PGPatricia GrubbsNov 30, 20255.0I thought my fast charging cord wasn't charging my android so I stopped at Kutztown Verizon store to purchase a new charger. A Verizon representative assisted me in the purchase but before the transaction was completed, he tried my charger using his phone and my charger worked. He connected it to my phone and it also worked. I mentioned that it didn't work in my car, so he followed me out to my car where he connected it to my phone and it worked. This Verizon representative went above and beyond to help me, the customer. I didn't buy anything, yet he helped me. Thank you. I don't know this employee's name but he had dark curly hair, not too tall and was very friendly. Kudos to this employee. This adds to the many reasons why I have been a satisfied Verizon customer for 30+ years.
- SHSarah HottensteinNov 30, 20255.0Had a great experience! Workers were knowledgeable and if they didn’t have an answer they were honest and collaborated with staff. We liked the upfrontness and they were super patient with us.
Frequently Asked Questions About Verizon
What products and services does Verizon in Kutztown, PA offer?
Verizon offers a full range of wireless devices including phones, tablets, wearable technology, home internet, accessories, and device protection. Services include new lines, upgrades, new devices, and accessories.
What are the opening hours of the Verizon store at 560 E Main St, Kutztown?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 11:00 AM to 5:00 PM.
Does the Verizon store offer in-store pickup for online orders?
Yes, in-store pickup is available for orders.
What payment options are accepted at the Verizon store in Kutztown?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, Samsung Pay, and Visa.
Is free Wi-Fi available at the Verizon store in Kutztown?
Yes, free Wi-Fi is available in the store.
Does the Verizon store in Kutztown provide electronics recycling?
Yes, the store offers electronics recycling services.
What languages are spoken at the Verizon store in Kutztown?
The store provides service in English and Spanish.
Which nearby places can I visit along with Verizon in Kutztown?
Nearby you can visit Rite Aid pharmacy for your health needs, Kutztown Park for outdoor activities, and Giovanna's Pizzeria for dining.
Can I combine a visit to Verizon with a stop at nearby boutiques or fitness centers?
Yes, you can visit Classy Ladies Boutiques for shopping or Planet Fitness for workouts, both located near Verizon in Kutztown.
Are there nearby transportation or money transfer services close to Verizon in Kutztown?
Yes, Western Union money transfer services and UPS Access Point for courier and shipping services are nearby, which can assist with your errands during your visit.