Verizon

4.7
211 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Kutztown, PA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
560 E Main St, Kutztown, PA
19530, United States

Hours

Reviews

4.7
207 reviews
5 stars
184
4 stars
10
3 stars
3
2 stars
1
1 star
9

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Justin, Caleb, and Jon.

Positive Experiences

Numerous reviews highlighted great experiences with phone upgrades and problem-solving, often noting the staff's willingness to go above and beyond.

Mixed Feedback

While many reviews were positive, some customers reported negative experiences, particularly regarding service issues and long wait times.

Store Preference

Several customers expressed a preference for this store over corporate locations, citing better service and a more personal touch.
  • DI
    Djustin Inf
    Dec 7, 2025
    1.0
    Selective on costumer and service is funny how they lied on my face lmao will never recommend this place an this store is not a corporate or retail is some low things that’s Verizon have I been going through so much trouble trying to get something done I’m just going to leave Verizon just because how fake they are and they have to help a costumer they rather loses that costumer smh…
  • DD
    David Dreibelbis
    Dec 3, 2025
    5.0
    Caleb has been extremely helpful on my latest visits. Thank you Caleb
  • HW
    Herm Winkler
    Nov 30, 2025
    5.0
    Caleb was awesome, and Joseph was helpful. Prefer this store over corporate owned!
  • PG
    Patricia Grubbs
    Nov 30, 2025
    5.0
    I thought my fast charging cord wasn't charging my android so I stopped at Kutztown Verizon store to purchase a new charger. A Verizon representative assisted me in the purchase but before the transaction was completed, he tried my charger using his phone and my charger worked. He connected it to my phone and it also worked. I mentioned that it didn't work in my car, so he followed me out to my car where he connected it to my phone and it worked. This Verizon representative went above and beyond to help me, the customer. I didn't buy anything, yet he helped me. Thank you. I don't know this employee's name but he had dark curly hair, not too tall and was very friendly. Kudos to this employee. This adds to the many reasons why I have been a satisfied Verizon customer for 30+ years.
  • SH
    Sarah Hottenstein
    Nov 30, 2025
    5.0
    Had a great experience! Workers were knowledgeable and if they didn’t have an answer they were honest and collaborated with staff. We liked the upfrontness and they were super patient with us.

Frequently Asked Questions About Verizon

What products and services does Verizon in Kutztown, PA offer?

Verizon offers a full range of wireless devices including phones, tablets, wearable technology, home internet, accessories, and device protection. Services include new lines, upgrades, new devices, and accessories.

What are the opening hours of the Verizon store at 560 E Main St, Kutztown?

The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 11:00 AM to 5:00 PM.