Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Johnstown, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 592 Galleria Dr.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
988 reviews
5 stars
966
4 stars6
3 stars1
2 stars3
1 star12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for their helpfulness, professionalism, and knowledge, with many highlighting specific employees like Zach, Kashema, and Julia for exceptional service.
Sales Experience
While many customers had positive experiences with sales and phone upgrades, there were complaints about misleading information and unexpected charges during the purchasing process.
Store Environment
The store was frequently described as clean and welcoming, contributing to a positive shopping experience for customers.
Follow-Up Issues
Some customers reported poor follow-up service regarding their concerns, indicating a need for improvement in post-sale support.
Mixed Experiences
While many reviews were positive, there were notable negative experiences related to billing issues and perceived dishonesty from some staff members.
- MLMarg LNov 16, 20255.0Pat was great, he saved us money and got us a new phone.
- JPJudy PisarskiNov 13, 20251.0The manager there added so much yo your bill without your permission... never again will I go there. And verizons service used to be good, not now my reception is horrible both cell phone and internet.
- JMj mJun 24, 20255.0Excellent customer service. Highly recommend. Very helpful in setting up our phones.
- MBMarion BantaJun 16, 20255.0Visit was great Cody was wonderful and service was stellar!
Frequently Asked Questions About Verizon
What types of products can I purchase at Verizon Wireless Zone in Johnstown?
You can buy smartphones, tablets, wireless devices, tech accessories, connected devices, and Verizon home internet products.
What are the store hours for Verizon on Galleria Drive?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Does Verizon offer in-store or curbside pickup services?
Yes, Verizon offers both in-store pickup and curbside pickup services for customer convenience.
What payment options are accepted at this Verizon location?
They accept American Express, Apple Pay, Cash, Check, Discover, Financing, Invoice, MasterCard, Samsung Pay, and Visa.
What brands of devices and accessories are available at this Verizon store?
Brands include Verizon, Apple, Samsung, Google, Motorola, LG, Otterbox, Lifeproof, JBL, Jabra, and many others.
What services does Verizon provide at this Johnstown retail location?
Services include bill payments, new lines, upgrades, new devices, accessories, Verizon wireless plans, device activation and financing, prepaid options, wet phone recovery, and more.
Can I schedule an appointment or reservation at this Verizon store?
Yes, you can schedule an appointment through their online reservation site at https://wirelesszone.com/appointments/.
Are there any nearby places where customers can eat or relax before or after visiting Verizon?
Yes, nearby dining options include McDonald's, The Italian Oven Restaurant, Red Lobster, Chuck E. Cheese's, Long John Silvers, and more for food and entertainment.
What nearby stores might be convenient for customers shopping at Verizon?
Customers can visit Walmart, Sears, JCPenney, Staples, Hollister, and Toys"R"Us which are nearby retail stores.
Are there nearby services to support mailing or shipping needs while visiting Verizon?
Yes, UPS Alliance Shipping Partner and UPS Access Point location are nearby for courier and shipping services.