Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Erie for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
241 reviews
5 stars
115
4 stars
34
3 stars
16
2 stars
9
1 star
67
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customer experiences with staff varied widely, with some praising individual employees for their helpfulness and professionalism, while others reported rude or unhelpful behavior.
Customer Service
Many customers expressed frustration with long wait times and poor service, often feeling ignored or treated as an inconvenience.
Product Knowledge
While some employees demonstrated excellent product knowledge and problem-solving skills, others were criticized for providing misleading information or failing to assist effectively.
Store Environment
The store was noted to be busy, leading to long wait times, and some customers felt the atmosphere was impersonal or unwelcoming.
Billing Issues
Several customers reported discrepancies in billing and promotions, leading to dissatisfaction and a lack of trust in the store's practices.
- CMCharlotte MillerNov 11, 20255.0Professional,courteous,service for bill pay and arrangements for third party .Ryan and Andrew gave superb customer service! They are an asset to Verizon . Thank you!
- JWJoshua WillSep 9, 20253.0Hit or miss staff. Some have been terrific and others completely useless.
- SBSuzy BAug 25, 20255.0Significantly better in-store merchandise in stock than the other store I visited in Erie. They were knowledgeable and professional.
- RPRyan PAug 12, 20255.0Amanda S. did a fantastic job! I was having issues with my voicemail not working. She was able to diagnose the problem and get me on my way after getting bounced around between a franchise Verizon Store, being sent to Best Buy and then to the Cell Phone Repair place by the movie theatre! Thank you for saving me gas and time! 10 STARS!
- COCraig OrrisJun 19, 20251.0I have broken my I phone 16 pro max I did this on Father’s Day today is now 5 days past the phone insurance claim called asurion DO NOT GET A PHONE THROUGH VERIZON. They have put in multiple claims and since it’s 3rd party asurion keeps denying them. I’ve been in 4 stores and on 15 phone calls total of 27 hours of my time. Meadville store felt so bad they gave me a 13 pro but now I can not switch service because I had a 16 down to 13 I have my front screen back screen and battery is swelled up causing a smell and getting hot bout to blow up in my hand causing chemical burns I have been waiting for a email for days hours and now I need a phone. I had a horrible experience and will never go back to this company was only with them 3 months and this is how you treat customers leaving them with chemical burns from a phone because insurance thinks it’s fraud when they are the ones messing the claims up. I have already contacted a lawyer bout this.
Frequently Asked Questions About Verizon
What products does the Verizon store in Erie offer?
The Verizon store in Erie offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, along with business cell phones, mobile hotspots, tablets, and laptops.
What are the operating hours of the Verizon store on Edinboro Rd, Erie?
The Verizon store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Can I schedule an appointment at the Verizon Erie store?
Yes, you can schedule an in-store appointment online or through the My Verizon app before visiting the store.
What delivery and pickup options does Verizon Erie offer for online orders?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options where available.
Which payment methods are accepted at the Verizon store in Erie?
The Verizon store accepts debit cards, mobile NFC payments, and checks; cash-only payments are not required.
Does the Verizon Erie store provide free Wi-Fi for customers?
Yes, free Wi-Fi is available at the Verizon Erie store for customers.
Are there any nearby places to grab food before or after visiting Verizon Erie?
Yes, nearby dining options include Moe's Southwest Grill, McDonald's, Starbucks, Picasso's Erie, Cold Stone Creamery, Arby's, Red Lobster, and Fox & Hound Erie.
What other services or stores are located near the Verizon Erie store?
Nearby are amenities like Eyemart Express (optometrist), Potratz Floral Shop, LensCrafters, PNC Bank, and Candlewood Suites Erie hotel.
Where can I access financial services near Verizon Erie?
You can find financial services near Verizon including PNC Bank, PNC ATM, Erie Bank, Coinme ATM and mortgage brokers like Bryan Danch - PNC Mortgage Loan Officer.
Which major competing providers are tracked alongside Verizon in Erie?
Major competitors include AT&T, T-Mobile, Spectrum, and Optimum, all offering various mobile and internet services.