Verizon

Reviews

• KP

  Kathy Peace

  Nov 3, 2025
  5.0
  Joselyn was great and quick on helping me with my phone
• DM

  Daryl Mizic

  Nov 1, 2025
  5.0
  Crystal and Brian were excellent help. They showed me everything I needed to know and transferred everything I needed to be transferred. They even talked me into getting internet, which is a lot cheaper than I was paying. I'd like to thank them for their help. Perfect now what
• BG

  Brianna Garcia

  Oct 21, 2025
  5.0
  I have had a lot of issues with my phone lately to where I had to come into the store. Luckily I have had Kristal every time! She has been nothing but amazing and helped me get my phone situated and even saved me money on my bill. I for sure always want her when I have to come to the store!
• SQ

  Shuhrat Qosimov

  Sep 29, 2025
  5.0
  Samuel is Good he helped me and used Google translate to help us with our issues he's a good worker thank you.
• DG

  Dana Guess

  Sep 24, 2025
  1.0
  My boyfriend and I were looking to get 5 new phones/upgrade with Verizon. We have been a Loyal customer for many years. We wanted the best offer and we started with Joselyn. She was very nice over the phone, however when we got to the store she never got up to show us the phones or had any helpful interaction with us when we asked more questions. All she wanted to do was plug numbers in the computer and close the Sale. We felt Rushed. She sat behind the desk and NEVER moved. We then asked her to email us a break down of each phone etc and it took her 2 weeks. We went back to the store and met with Brian and he was helpful at first… we told him our experience with Joselyn and that we just didn’t feel she was helpful nor worked hard for our continued business. We also told him that we went to their competitor T-Mobile and told them what their best offer was and give us your best shot! We still were willing to give them an opportunity. Brian then called his Manager and explained the situation, how we wanted the best offer and that we went to T-Mobile. Brian was to get back to us after the holiday and he NEVER did. Another 2 weeks went by and Joselyn emailed my boyfriend asking what we needed. Like really???? Very disappointing when we told Brian exactly how we felt and what we were looking for. Then Brian calls my phone a week later about a promotion not even knowing it was us….the customers he never followed back with. We were so upset and yet it was comical that he never followed back to us but is calling about another promotion. We could not believe how he was yelling at us when we voiced our concern and frustration on the phone…instead of listening to us as we are the CUSTOMER. We were blown away in how unprofessional he was and lied to us. As customers we have every right to be upset that there was no quick follow up and treated us as we were nothing to Verizon. He also lied and said we told him that Joselyn wasn’t nice!!!! Again we never said that, we just wanted another Sales rep. These reps work off of commission. I have worked on commission my entire life and had to work for every Sale to get a paycheck. Also if someone did not want to deal with me in my company it went to someone else. If anyone is in Sales they would understand. Not to mention if I was told that my customer could possibly go to another competitor of mine I would be all over it. We went back and forth in emails and asked Brian for his Manager’s number and he would NOT give it to us. He told us never to contact him or Joselyn again. Such childish behavior! I have never in my life dealt with a phone store like that. They couldn’t care less if you go somewhere else. Worst experience we ever had. If I was the owner of this store…I would seriously be concerned! Also if Management would like to read how their employee Brian told us never to contact them again we can provide that. We have no problem sharing the correspondence between us as I am sure he will lie about this as well.

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