Verizon

4.7
321 reviews

About

Cell Phone Store
Welcome to R Wireless, your trusted local Verizon store in Downingtown. We offer a full range of home and mobile solutions, including Verizon Home Internet, discounted streaming bundles, and reliable device protection. Upgrade your Apple iPhone, Google Pixel, or Samsung Galaxy, and explore our selection of phones, tablets, wearables, and accessories. We also provide Business Internet, advanced phone systems, and fleet management to support local businesses. Our team includes bilingual representatives fluent in Spanish, ready to assist you. Visit or call R Wireless for expert support and the latest Verizon promotions!

Location

Verizon
3903 W Lincoln Hwy, Downingtown, PA
19335, United States

Hours

Reviews

4.7
321 reviews
5 stars
288
4 stars
11
3 stars
5
2 stars
4
1 star
13

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff were praised for their patience and helpfulness, while others were criticized for lack of support and poor attitudes.

Staff Knowledge

Many customers highlighted the staff's knowledge and ability to assist with technical issues and product selection.

Sales Experience

Positive experiences reported with sales staff who were friendly and efficient, though some customers felt pressured or misled during the sales process.

Store Environment

The store was noted for being clean and well-organized, contributing to a pleasant shopping experience.

Problem Resolution

Some customers experienced issues that were not resolved effectively, leading to frustration and a desire to switch carriers.
  • LD
    Laurie D.
    Nov 1, 2025
    5.0
    5 stars for Brandon Bishop. My parents came in recently with a phone not receiving calls or texts. He explained the issue was with the sim card and he resolved it quickly. It is unfortunate that not all the employees at this location give the same service. They had come in a few days earlier and were told by a different employee that the phone was old and needed to be replaced. The phone is still receiving security updates so there is no need to replace yet.
  • MC
    Matthew Canfield
    Oct 10, 2025
    2.0
    The new ppl in this store need to take lessons from the ppl that used to manage this store. No customer service skills. I couldn't even sit at the desk and explain the issue. We pay alot of money for our phones and service, don't treat us as if we are an inconvenience to you. I am done with Verizon due to the ppl this store,the prices, and the service
  • PJ
    Paul James
    Jul 2, 2025
    5.0
    I found Matthew to be patient, knowledgeable, helpful and polite in the service he provided in replacing my broken phone with a new one. I highly recommend this branch for attentive and professional service.
  • LF
    LaVonna Franklin
    Feb 1, 2025
    5.0
    Jack Humphreys was VERY HELPFUL. He's VERY PLEASANT AND PATIENT. THANKS JACK!!
  • HE
    Helen Eckel-Wiener
    Nov 4, 2015
    5.0
    Dave M greeted us promptly, and asked what we needed...I had "lost" the ringtone on my phone...a simple setting change was needed. Dave took a look at our plan, saw a promotion, and hooked me up with a tablet and saved us $20 on our monthly bill!!! Fixed my technical issue and more!!

Frequently Asked Questions About Verizon

What are the store hours for Verizon in Downingtown?

Verizon in Downingtown is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.

Does Verizon in Downingtown offer in-store pickup?

Yes, Verizon Downingtown supports in-store pickup for orders.