Verizon

Reviews

• CK

  Christine Killeen

  Jan 6, 2026
  5.0
  Over the years I have been to many cell phone stores, both Verizon and other carriers, and I have never had such great service as we had here. I'm always a little guarded when first getting into any sales situation, but these guys are not sales people. They are customer oriented, welcoming, helpful, friendly, patient (I wanted to make this stand out with a bullet point list but I can't format it that way). They made the process simple, they worked with us to find the best deal, they were patient with four of us (including two teen girls), and throughout the whole process they explained everything and made us laugh while they were doing it. Justin, Steve, Jesse and Brandon, all four helped us in one way or another while we were there, and all four were fantastic. Thanks guys, and please stay at this store, because now we will never go anywhere else. Highly highly recommend; skip the other local stores and go see them.
• LF

  Lindsay Feger

  Dec 30, 2025
  5.0
  Competent. Friendly. Helpful. Compassionate. It is hard to give those compliments to Verizon after a pretty rough experience upgrading phones and plans, but this Thorndale store, specifically Jesse, Justin, and Steven are credited with keeping us with Verizon. They took customer service to the next level and we are very grateful for their time, energy, and efforts despite many obstacles. We will probably only visit this store despite living over an hour away. They were truly fantastic. Thanks guys!
• CF

  Christopher Feger

  Dec 30, 2025
  5.0
  We cannot say enough positive things about this store! We spent over 7 hours online and on the phone with Verizon trying to upgrade our phones/plans only to keep getting stuck. We went to this location (after being told there was nothing another store could do) and Jesse, Steve, and Justin (manager) were absolutely INCREDIBLE! They called Verizon corporate on our behalf and worked over multiple days to get a solution to our problem. We could not have done it without them and will be returning to this store for all of our future Verizon needs!
• BG

  Big G

  Dec 16, 2025
  5.0
  I stopped by to return some equipment and was immediately greeted and helped by Steve—he was fantastic! This store definitely needed fresh management, and if I’m not mistaken, Steve and Justin are the new Managers. Steve was quick, knowledgeable, and friendly, treating me with great respect. Excellent customer service like this is rare these days. With over 40 years of experience in customer service, I can confidently say that Steve deserves to be recognized for the exceptional service he provided. He made my visit a pleasant one, and I truly appreciate it!
• MD

  Melanie Dodson

  Dec 10, 2025
  5.0
  I was helped by Brandon and Steven. They were wonderful and would I use this facility because of the two of them. Their knowledge patience and kindness was what is needed in customer service!!

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