Verizon

3.9
351 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Altoona for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
170 Falon Dr, Altoona, PA
16602, United States

Hours

Reviews

4.0
223 reviews
5 stars
131
4 stars
31
3 stars
18
2 stars
5
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with some customers praising individual staff members for their helpfulness, while others report rude and unprofessional behavior from employees.

Knowledgeability

Several reviews highlight knowledgeable staff who provided effective assistance, but there are also complaints about employees lacking the necessary training to address customer issues.

Sales Pressure

Many customers expressed frustration with aggressive sales tactics, feeling pressured to purchase unnecessary products or services.

Overall Experience

While some customers had positive experiences and appreciated the service, a significant number reported dissatisfaction, citing poor service and unresolved issues.

Store Environment

The store is generally described as clean and organized, but long wait times and busy conditions were noted by several customers.
  • JF
    Jim Ferrenberg
    1 day ago
    5.0
    Corinne helped us tremendously go see her!
  • ND
    Nicholas Davis
    2 days ago
    5.0
    Excellent experience with Kayla and Derrick! They made switching over a breeze! Went in for a quote 2 weeks ago and went back tonight to switch, they were able to honor everything they told us prior and more! Excellent! Would 100% recommend Kayla and Derrick! And just got emails saying our devices and our home internet have already shipped!
  • JB
    Jeremy Bickel
    Nov 16, 2025
    1.0
    Zero stars. Will never go here again. Sales guy went to go “make a quote” for 20 minutes behind closed doors on a phone they claim is “on them” Then comes out with a quote they just add a bunch of stuff on you didn’t ask for. I wanted a phone. Not streaming services. Then the lady manager insults you like the monthly payment is the issue. I could buy the phone in cash. It’s about trying to add things I didn’t ask for then talking down to you like you can’t afford the payment. Worse than buying a car. No wonder Verizon is laying off 15000 people. Scams scams scams.
  • DB
    Dawn Blair
    Nov 14, 2025
    5.0
    I had a excellent experience with Bushra. She was very helpful and also was easy to work with. I would highly recommend her.
  • BM
    BrandonO Myers
    Nov 14, 2025
    5.0
    Ryan was great got my service working in no time

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Altoona?

The Verizon store in Altoona is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.

Where is the Verizon store located in Altoona?

The Verizon store is located at 170 Falon Dr, Altoona, PA 16602.