Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Altoona for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
228 reviews
5 stars
134
4 stars
31
3 stars
18
2 stars
5
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and knowledgeable, others were criticized for being rude and unprofessional.
Sales Pressure
Several reviews mentioned that staff were pushy in trying to sell additional services or products that customers did not want.
Staff Knowledge
There were instances where staff demonstrated a lack of knowledge about products and services, leading to customer frustration.
Positive Experiences
Despite negative feedback, many customers reported positive experiences with specific employees who provided excellent service.
Store Environment
The store was generally described as clean and spacious, but long wait times were noted during busy periods.
- FMFelix MarianiJan 5, 20265.0Went in for tech service. Janelle was highly knowledgeable and very helpful. Extremely pleasant and courteous. I highly recommend.
- HBhannah buckJan 3, 20261.0I would never go back there. When I first went to get my phone the sales man kept making sarcastic side comments about me. After when I went to return my phone the store was closed and instead of opening the door and saying that the salesman stuck up 7 fingers and when i went to respond he turned his back. Even though the store closed at 7 and it was 7;02 and the whole staff was staring at me and 2 employees were still helping people inside
- AAAndrea LaForge (Andie)Nov 29, 20255.0Very good customer service. Understood my issue,listened and took action. Thanks Ricky will certainly be back when I have a need
- JHJustin HartmanNov 26, 20251.0Month before Christmas, day before Thanksgiving, and 2 people working in the middle of the day with people literally backed out the door. Customer service blows!!
- NDNicholas DavisNov 21, 20255.0Excellent experience with Kayla and Derrick! They made switching over a breeze! Went in for a quote 2 weeks ago and went back tonight to switch, they were able to honor everything they told us prior and more! Excellent! Would 100% recommend Kayla and Derrick! And just got emails saying our devices and our home internet have already shipped!
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Altoona?
The Verizon store in Altoona is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Altoona?
The Verizon store is located at 170 Falon Dr, Altoona, PA 16602.
What brands of smartphones does the Verizon Altoona store offer?
The store offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services does Verizon Altoona provide?
Verizon Altoona provides mobile plans, wireless internet plans, and voice plans for business and personal use.
Can I pick up my online order at the Verizon Altoona store?
Yes, you can buy online and pick up your order in store. Options include in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
How can I schedule an in-store appointment at Verizon Altoona?
You can schedule an appointment online through the Verizon website or use the My Verizon app to book your in-store visit.
What payment methods are accepted at Verizon Altoona?
The store accepts checks, debit cards, mobile NFC payments, and does not require cash only transactions.
What nearby places can I visit before or after shopping at Verizon Altoona?
Nearby you can visit Logan Towne Center, a shopping center, or grab a bite at Panera Bread coffee shop, Dino's Pizza, or Chili's Grill & Bar.
Are there any nearby services for shipping or delivery near Verizon Altoona?
Yes, the UPS Access Point location and UPS Alliance Shipping Partner are nearby for courier and shipping services.
Where can I find grooming or beauty services near Verizon Altoona?
You can visit South Beach Tanning Company, Holiday Hair salon, or Envy Nails & Spa, all located near the Verizon store.