VCA Vitality Animal Hospital

Reviews

• OB

  Olivia B

  Nov 12, 2025
  1.0
  Response: They always comment back saying to reach out to their hospital manager. However back in 2022 when I had yet another awful experience with this place I tried to reach out to your hospital manager and heard nothing back in return. I even wanted to have a meeting with the people who were at fault and also heard nothing back. So probably shouldn’t tell people to reach out to your hospital manager when in reality you never want to listen or take accountability for anything. Don’t trust this vet clinic. Original review: I would never recommend Dr.Surroz. Her bedside manner is the worst I’ve ever seen. She makes rude comments, you can visually see her making faces and rolling her eyes at things you say. She also acts like she is terrified of dogs and does not even attempt to make your dog feel more comfortable.
• CB

  CANDICE BOSS

  Aug 21, 2025
  5.0
  One of the worst days happened to my family earlier this week, our sweet William Walter White had to be put to sleep unexpectedly. When I tell you how WONDERFUL the staff was…I don’t even have words. From the front desk, to the vet tech, to the vet herself…there was so much love and compassion for my blue eyed boy. Death is so hard, but they gave William dignity in his death, including LOTS of treats before he passed peacefully in my arms. The vet explained the process in empathetic detail and gave me time to process and say goodbye. The clinic was closed, but I didn’t feel rushed. I’m so sad our baby is gone, but VCA Vitality? I hope they’re around for a very long time to help other families get through a painful decision. Thanks so much for caring about William.
• TJ

  Troy Jackson

  Jul 23, 2025
  1.0
  So, I was in there yesterday. When I finally was taken to the back, 30 minutes into my appointment, I had made 2 weeks prior I waited a couple more minutes. The lady that came next quoted for some vaccines and everything, $187. I said I need to make a phone call. She said go ask the lady up front to use the phone real quick. So I did, she said I couldn't and to go ask the lady where. I said she already told me here. So I went back into the other room and there was someone else. I said I just want the Bravecto, and the deworming medicine. I have been to the vet 3 times and all I have wanted each time was these 2 things. So, I didn't want to sit there for the other stuff right now. I agreed to make another appointment for that other stuff. So, this new lady gave me a different price. 35 dollars different than what I was going to pay. But if I came back another day, it was $88 vs. the $35. When I asked if there were side effects. She said "yes, let me show you" She was just all around rude. The vet came in and she mentioned I was having financial problems and need to check with my mother. Then when we were out in the lobby, she mentioned in front of the other customers or clients thatI need to call my mom. She was just rude and seemed to not like men. Overall, it was mostly this rude short haired lady with tattoos.. Rude3 as rude can be and she shouldnt be dealing in customer service.
• SJ

  Scott Jeter

  Jul 10, 2024
  5.0
  The number one reason my wife and I have continuously used this vet is for the wonderful staff, most of all Dr. Surroz. She is one of the kindest people you will meet and treats your pet like family. I can't recommend her enough, you've truly gone above and beyond for Loki and Juliet, and thank you to all the assistants and support staff.
• AB

  Ashley Bern

  Mar 5, 2022
  1.0
  I used to go here and they used to have great service. I recently called to get an estimate to euthanize my cat. She has lived beyond her years and needs to be put down. I asked how much the exam would be and to euthanize her. The receptionist said she did not know until they saw her. I told her how much my cat weighed and needed to know the estimate to make sure I had enough money to bring her in. She once again said she couldn’t tell me until they saw my cat. I told her I’ve gone there for years and have never had any problems. I told the receptionist I just wanted to make sure I have enough money to receive the service and needed to know an estimate. I’ve had other pets euthanized about ten years ago and in the past they have always given me an estimate for their services. She just told me the exam fee would be $62 and that is all she could tell me. She then gave me the number to the emergency hospital. She said, “I don’t know what else to tell you.” I told her she could tell me the price of services. I informed her that the emergency hospitals charge twice as much and I cannot afford to go there, and that I just needed to put her down because I know my cat is dying and I don’t want her in pain. I told the receptionist I will never be going there again because she was rude and couldn’t even provide prices. I called the emergency hospital and they were really compassionate. I knew their prices would be doubled because it is emergency care. Just for an exam is $120 but I’d rather go to a place who can provide prices and have common sense than ever go to (Vitality Pet Clinic again) now known as VCA Vitality Animal Hospital. The lady was rude and not compassionate there. It was the one off Commercial in South Salem. I have never been treated in such a disrespectful way, especially in a time of mourning. Please get some training on communication and learn to have compassion. I would never recommend this place to anyone. It has gone down hill dramatically! I’ve been bringing my pets here for over 20 years but never again. This business isn’t even worth one star!

Frequently Asked Questions About VCA Vitality Animal Hospital