VCA North Portland Veterinary Hospital

Reviews

• OC

  Ok Cool

  Nov 17, 2025
  1.0
  I’ve been here three—maybe four—times, and every visit has been disappointing. Their prices are outrageous. I came in for a simple annual exam and a couple of updated shots for my dog, and they tried to upsell additional services without ever mentioning the cost. Then they rushed me to sign off on a $550 bill for an exam, two shots, anal glands, and a fecal test. When I asked about payment options, the only thing they offered was a “membership plan” that made no sense. They claim to prioritize creating a safe, comfortable environment for animals, but in my exam room they couldn’t even handle my 10-pound dog. They poked him at least three times before I finally said I needed to step out because it was ridiculous. Only then did they say, “Oh yeah, we can take him to another room.” The whole thing was frustrating and completely unnecessary, and it made the experience stressful for both my dog and me. I also tried to talk to the receptionist about insurance. They barely acknowledged me, refused to make eye contact, and when I asked what insurance they accept, I got a sarcastic “I don’t know.” What a waste of time and energy. This place seriously frustrated me. I won’t be back, and I don’t recommend anyone go here.
• JL

  John Lucas

  Nov 12, 2025
  1.0
  I’ve given this vet several chances, but it’s clear they’re more focused on profit than genuine care. When my dog was a puppy and had two sets of canines (a common occurrence that usually resolves on its own), they pushed to have them removed — an unnecessary procedure that felt like an upsell and wouldn’t ya know they fell out without issue. And she showed zero signs they were bothering her in the meantime. Every visit seems to have a different vet, and the inconsistency shows. During one checkup, the vet handled my dog very roughly. He asked if she walked funny, I said no, and then he squeezed her tiny leg so hard she yelped in pain — then said, “See?” as if to justify it. Completely unacceptable. To top it off, they charged for her medication four days early, which caused an overdraft fee on my account. When I reached out for help, there were no solutions or accountability. I’m leaving this clinic for good. If you’re looking for a vet that genuinely cares about your pet and not just the bill, I’d recommend going elsewhere.
• CD

  Christine Dupres

  Oct 17, 2025
  5.0
  Dr. Granum and her assistant are professional, insightful, great communicators and always go the extra amount to make sure my cat is cared for. I adore them!
• PB

  Patrick Beeson

  Oct 1, 2025
  1.0
  This place is a scam. We made an appointment for 7:30am for routine exam and vaccines for our newly adopted dog. We didn't leave until 9:15am and had to ask the bill be reduced from $600+ to just over $400 due to the number of add-ons that weren't requested. We don't be going back.
• ED

  Emelie A. Douglas

  Sep 29, 2025
  1.0
  We had been happy customers at VCA for nearly a decade, but we are saying goodbye due to some serious mishandling of our pet's care. We have been in CareClub for multiple pets off and on for years and although it is documented in our pet's invoices that we had received our lab work benefit across multiple years, when our dog had elevated values come back on this year's blood work, somehow they had no reference point to compare it to, because lab work was never actually completed on my pet, even though the CareClub benefit is shown as being used on 3 years of invoices. Obviously, I am very concerned about my pet's health, and even more concerned that the vet and manager had no answer for me about why the preventative care that we've paid for the last 3 years was never done. No apologies, and told me I "declined it". Why would I decline routine bloodwork when my dog already has to be sedated to come into their office? On the phone when this issue was first discovered, the vet blamed the previous vet we saw at VCA that we loved and is apparently now the medical director of the office, Dr. Young. No one at VCA has acknowledged this issue as concerning in any conversation we've had, which makes me feel like this is not the first time this has happened. I requested my pet's records and it took them over 10 days to even respond to my request while I'm waiting to make a decision about the elevated values on her blood work, said they've sent it twice, still haven't received it. Disappointing that no one at their office could make a simple apology, instead they are doubling down and acting like I'm being nuts. I don't know what happened, because we had great experiences with all the vets we had seen here previously before this visit - however none of them seem to work here anymore.

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