Verizon

4.3
309 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Newberg, OR. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
705 N Springbrook Rd, Newberg, OR
97132, United States

Hours

Reviews

4.3
305 reviews
5 stars
237
4 stars
13
3 stars
11
2 stars
11
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Matt, Erica, and Omar.

Long Wait Times

Several reviews highlighted extremely long wait times, with customers reporting waits of over an hour before receiving assistance.

Staffing Issues

Multiple customers noted that the store seemed understaffed, leading to delays and poor service experiences.

Mixed Experiences

While some customers had excellent experiences, others reported significant issues with service quality and integrity, particularly regarding billing and promotions.

Store Accessibility

Customers expressed frustration over the store's inconsistent hours and being closed when they expected it to be open.
  • ST
    Shirley Turner
    Nov 12, 2025
    5.0
    Derrick was extremely helpful and carefully explained every step of the way. Thank you!
  • KL
    Kevin Loyd
    Nov 10, 2025
    5.0
    The manager Josh and the other representatives, Taylor and Kylee, solved all my problems and were super professional along with being super nice folk. Definitely recommend this store!
  • DK
    Daniela King
    Oct 27, 2025
    3.0
    Can yall please change the phone number? My boyfriend is trying to reach the newberg location to check on an application but it just sends us to Verizon support and they say they cant give us the number.
  • GS
    Grant Schroeder
    Sep 23, 2025
    5.0
    Matt was the employee that helped us and he was incredible. This was the best phone experience at a Verizon store we’ve ever had. Matt was very transparent and incredibly helpful in upgrading my phone as well as helping us Add another line and reduce our bill and optimize our plan For what fit our families needs. I highly recommend Victor Verizon in Newberg, and Matt definitely deserves a raise if his boss is reading this!
  • JM
    Jess Mayhew
    Aug 4, 2025
    5.0
    Went in with a problem. Erica immediately greeted me with an amazing personality. She helped me in less than 5 minutes and sent me on my way with extra knowledge that i didnt ask for. Love her! Love Verizon newberg. Good job hiring such an amazing employee Verizon!! 👏

Frequently Asked Questions About Verizon

What is Victra and what products do they offer?

Victra is a Verizon Authorized Retailer in Newberg, OR, offering a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.

What are the store hours for the Verizon Victra location in Newberg, OR?

The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 6:00 PM.