Verizon

4.6
309 reviews
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Business Details

45 Northeast Plum St, Madras, OR
97741, United States
(541) 475-7234
https://locations.tccrocks.com/or/madras/45-north-east-plum-st.html
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About

Cell Phone Store
TCC Madras, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 45 Northeast Plum St.

Details

  • DebitAvailable
  • Accepts checksAvailable
  • Wheelchair accessible entranceAvailable

Location

Verizon
45 Northeast Plum St, Madras, OR
97741, United States

Hours

Reviews

4.6
303 reviews
5 stars
260
4 stars
10
3 stars
9
2 stars
3
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Amanda received overwhelmingly positive feedback for her helpfulness, knowledge, and friendly demeanor, with many customers expressing gratitude for her assistance.

Staff Performance

Brianna and Mackenzie also received praise for their professionalism and ability to resolve customer issues effectively.

Mixed Experiences

Some customers reported negative experiences with other staff members, describing them as indifferent or rude, which contrasts with the positive feedback for Amanda and others.

Efficiency

Customers appreciated the quick and efficient service provided by Amanda and Mackenzie, often highlighting how fast their issues were resolved.

Knowledgeability

Staff members, particularly Amanda, were noted for their extensive knowledge about products and services, helping customers navigate their issues effectively.
  • AM
    Amber Marie
    Nov 15, 2025
    3.0
    Can NEVER get anyone on the phone at this store. Finally when it goes to their answering service for you to leave your info so they can alert the staff, the damn mailbox is full so you can’t even do that. They seemed to answer phones just fine when I was in there. I’ve been trying everyday for two weeks almost and same thing every time…. Frustrating
  • MB
    Michelle Brown
    Oct 28, 2025
    5.0
    Brianna was so patient as she fixed the problems I was having with pop-ups. She was very professional and knowledgeable and her customer service skills were outstanding! I was so frustrated and she was so sweet to take the time to fix everything and got me back to being able to use my phone again. A huge thank you to Brianna !
  • FH
    Frances Hull
    Oct 10, 2025
    5.0
    Amanda was VERY helpful, she is very helpful and knowledgeable!
  • PF
    Priscilla Frank
    Oct 7, 2025
    5.0
    Excellent service
  • DN
    David N
    Sep 2, 2025
    1.0
    September 2nd 2025. Today I received the worst greeting and customer service at this Madras location. The Lady was indifferent, rude and inefficient. . Went in to purchase a new IPhone and had a few questions about my bill. As soon as I mentioned bill she became disgruntled. Switching to a new carrier. Long term customer gone.
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Frequently Asked Questions About Verizon

What are the operating hours of Verizon at 45 Northeast Plum St, Madras?

Verizon Madras is open Monday through Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.

What types of products does Verizon Madras offer?

Verizon Madras offers a wide range of products including smartphones, tablets, wireless devices, mobile accessories, smart watches, and Verizon home internet services.