Verizon

4.6
311 reviews
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Business Details

45 Northeast Plum St, Madras, OR
97741, United States
(541) 475-7234
https://locations.tccrocks.com/or/madras/45-north-east-plum-st.html
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About

Cell Phone StoreTCC
TCC Madras, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 45 Northeast Plum St.

Details

  • DebitAvailable
  • Accepts checksAvailable
  • Wheelchair accessible entranceAvailable

Location

Verizon
45 Northeast Plum St, Madras, OR
97741, United States

Hours

Reviews

4.6
305 reviews
5 stars
262
4 stars
10
3 stars
9
2 stars
3
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Amanda and Brianna received numerous positive mentions for their helpfulness, professionalism, and knowledge, contributing to a generally excellent customer service experience.

Phone Support

Customers appreciated the assistance provided in resolving phone issues, with many specifically highlighting Amanda's ability to fix problems quickly and efficiently.

Mixed Experiences

While many reviews praised the staff, there were a few negative experiences reported, particularly regarding indifference and poor service from some employees.

Store Environment

Overall, customers expressed satisfaction with the store's atmosphere and the helpfulness of the staff, making it a preferred location for many.
  • JG
    Judy Gordon
    Dec 11, 2025
    5.0
    Very good experience
  • MM
    Melissa Murphy
    Dec 9, 2025
    5.0
    Brianna was so helpful and was able to get my son a line for excellent deal! Thank you so much!
  • AM
    Amber Marie
    Nov 15, 2025
    3.0
    Can NEVER get anyone on the phone at this store. Finally when it goes to their answering service for you to leave your info so they can alert the staff, the damn mailbox is full so you can’t even do that. They seemed to answer phones just fine when I was in there. I’ve been trying everyday for two weeks almost and same thing every time…. Frustrating
  • MB
    Michelle Brown
    Oct 28, 2025
    5.0
    Brianna was so patient as she fixed the problems I was having with pop-ups. She was very professional and knowledgeable and her customer service skills were outstanding! I was so frustrated and she was so sweet to take the time to fix everything and got me back to being able to use my phone again. A huge thank you to Brianna !
  • FH
    Frances Hull
    Oct 10, 2025
    5.0
    Amanda was VERY helpful, she is very helpful and knowledgeable!
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Frequently Asked Questions About Verizon

What are the operating hours of Verizon at 45 Northeast Plum St, Madras?

Verizon Madras is open Monday through Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.

What types of products does Verizon Madras offer?

Verizon Madras offers a wide range of products including smartphones, tablets, wireless devices, mobile accessories, smart watches, and Verizon home internet services.