Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Island City, OR. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
467 reviews
5 stars
370
4 stars
36
3 stars
8
2 stars7
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, with several specific employees receiving commendations for their excellent service.
Long Wait Times
Several reviews mentioned long wait times in the store, with some customers expressing frustration over the lack of staff available to assist.
Mixed Experiences
While many customers had positive interactions, there were notable complaints about specific employees providing poor service or misleading information.
Sales Practices
Some reviews highlighted concerns about aggressive sales tactics and issues with billing, leading to dissatisfaction among customers.
- WLWANDA LOVANDec 22, 20255.0My customer service representative, Jessie, was incredibly patient with me and very helpful as I didn't really understand what I needed to have done and the things I needed to buy to enhance the life of my Android. I had an all around great experience five for five on every level
- LMLindsey MeinhardDec 20, 20251.0Oh my, said Dante.
- ACArlene CDec 15, 20255.0Nice guys working . Very helpful.
- CCcassy chandlerDec 13, 20255.0Ray assisted me with getting a new phone and she was so helpful and kind! she explained things in a way that i understood and she was wonderful to be around while she helped me with my phone.
- BSbeautiful sunnyNov 16, 20251.0I’ve never wrote a review but I do have a complaint regarding an employee named Brooke. Her conduct is unacceptable and appears to be fraudulent. She consistently adds unauthorized services to my account without my knowledge, leading to ridiculously high and unexpected bills. She deliberately misquotes my account information and operates with a rude, hostile attitude. If you come into Verizon I highly recommend working with someone else
Frequently Asked Questions About Verizon
What services and products does Verizon at 11627 Island Ave offer?
Verizon at 11627 Island Ave offers wireless devices including phones, tablets, home internet, smartwatches, accessories, device protection, new lines, upgrades, and in-store pickup services.
What are the operating hours of the Verizon store in Island City, OR?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 10:00 AM to 6:00 PM.
What payment methods does this Verizon store accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does the Verizon store provide in-store pickup services?
Yes, in-store pickup is available at this Verizon location.
What brands of devices and accessories are available at this Verizon store?
The store carries Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Casemate, Otterbox, PureGear, Gear4, Incipio, Mophie, and more.
What languages are supported by the Verizon store staff at Island City?
The store provides services in both English and Spanish.
Where can I find more offers and deals from this Verizon store?
You can check their latest offers by visiting https://victra.com/deals.
Which nearby restaurants can I visit before or after shopping at Verizon in Island City?
Nearby restaurants include Taco Bell, Sayuri Sushi and Sake Bar, Japanese Sushi Ramen & Sake Bar Island City, Duck Duck Pizza Hut La Grande, Pizza Hut, Luckys Pub and Eatery, and Top That American Restaurant.
Are there any nearby banks or ATMs close to the Verizon store in Island City?
Yes, Columbia Bank and Umpqua Bank are nearby, as well as an ATM from Columbia Bank and credit unions like P1FCU.
What other nearby mobile phone stores and telecom providers are close to this Verizon location?
Nearby mobile phone stores and providers include T-Mobile, GoWireless, Smart Wireless, AT&T, UScellular, and U.S. Cellular with various services and retail offerings.