Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Hillsboro for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
631 reviews
5 stars
271
4 stars
111
3 stars
61
2 stars
33
1 star
155
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the friendly and helpful staff, many expressed frustration with the lack of knowledge and assistance from employees, leading to unresolved issues.
Staff Competence
Several reviews highlighted a lack of training and competence among staff, with customers reporting that employees were unable to resolve basic issues or provide accurate information.
Wait Times
Customers frequently mentioned long wait times, often exceeding expectations, which contributed to a negative experience.
Mixed Experiences
There were numerous accounts of both excellent and poor service, indicating inconsistency in customer experiences depending on the staff member assisting.
- NBNikki Brady1 day ago1.0My partner and I went in over the weekend for an upgrade and new activation. I wanted to inquire on device inventory status and if I could call later in the week if a phone I wanted would be restocked. I was smugly told they had no iPhones at all in stock, the Verizon website was inaccurate and he would not tell me what phones they had if I called later in the week because what if I tried robbing the place. We left empty handed and appalled at the low level of customer service we were given and accusations we could be robbers. I was also ignored when I walked in saying I had a quick question It was a very unpleasant experience and we won’t be returning as we felt we were an imposition being there Stay away from this store and visit the location in cedar hills.
- SDSheila Dale2 days ago5.0It was amazing They finally after the 4th visit, which was frustrating,, but they got my phone working. They were quick, friendly and very helpful
- MUmary ungerDec 10, 20251.0Went in to pay off my phone.so I could change companys. After proving I had been already over charged 323.00 on my phone bill they told me after paying off the phone I would still have to pay a month phone bull to change company's. Verizon bills you a month in advance. Why pay for the comming month when I won't have their phone service
- RPRutvik patelDec 7, 20251.0Arrogant store, Rep told me, it will be 45 minutes for your turn, So I left and asked them to call me 10 mins Before, they called within 15 mins i left, so i asked them to keep me in line but take other customer, they straightway told me No, If this is the service you’re gonna give me then I’ll probably go to other stores, and T-mobile/at&t/ xfinity where reps are more willing to help without being so rude
- MDMitchell DavisonNov 30, 20255.0If you need anything related to your account or hardware, this store should be your first stop! I spent over 6 hours with support over the phone this last month and a billing issue was not corrected. I then remembered having a good experience with Tyler at this location a year ago and decided to stop in. I was blessed again, this time with Sufyan. He handled my family with care and professionalism. We dropped three issues on his desk: a problem with an iPhone, a complicated issue with billing and recouping some over-charges, and a damaged Samsung phone. Sufyan was committed from the jump and solved each issue, multi-tasking like a champ. In-person support is being reduced across the board and retail staffing has a lot to be desired. This location is an exception to that and interactions with professionals like Sufyan are what keep me as a customer. Thanks again for the support!
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Hillsboro?
The Verizon store in Hillsboro is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
What brands of smartphones does the Verizon store in Hillsboro offer?
The store offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What delivery and pickup options does Verizon Hillsboro provide?
Verizon Hillsboro offers in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Can I schedule an appointment at the Verizon Hillsboro store?
Yes, you can schedule an in-store appointment online through their website or app for a convenient visit.
Does the Verizon store accept mobile NFC payments and debit cards?
Yes, the Verizon store accepts payments via mobile NFC and debit cards; cash-only payments are not required.
What types of business products does Verizon Hillsboro offer?
They offer business cell phones, mobile hotspots, tablets, and laptops to meet various business needs.
Is free Wi-Fi available at the Verizon store in Hillsboro?
Yes, the store provides free Wi-Fi for customers visiting the location.
Which nearby restaurants can I visit close to Verizon Hillsboro?
Nearby restaurants include Stanford's steakhouse, Red Robin Gourmet Burgers, and Juice It Up smoothie bar, perfect for meals before or after your visit to Verizon.
What nearby medical or dental services are close to Verizon in Hillsboro?
Nearby healthcare providers include Dr. John Michael Duro (pediatric dentist), Hillsboro Modern Dentistry, and ZoomCare urgent care clinic, convenient if you have appointments nearby.
Are there nearby financial institutions near the Verizon Hillsboro store?
Yes, nearby financial services include U.S. Bank, Wells Fargo, and their respective mortgage and wealth management branches, useful for banking needs while in the area.