Best Buy

Reviews

• TL

  Tawny Lee

  Nov 6, 2025
  2.0
  Yesterday evening, I went inside to purchase a PlayStation 5, along with TES IV: Oblivion as a gift for my father. The gentleman who helped me find Oblivion was extremely helpful, and kind. However once it came time to purchase the PS5 at the front register, an employee named Ryan who has a beard, and ponytail, was infuriating to deal with. First, handed me a Ghost of Yotei edition PS5. I asked him if they had any regular model PS5’s as I was not seeking a special edition. He insisted they are the same price. I have been an avid gamer for YEARS, and know for a fact special editions cost more, so I told him that I do not want a special edition PS5 and would just like the current base model. He was still persistent it was the same price until I pulled up the app and showed him they are in fact NOT the same price. He begrudgingly got it, and rang it up, and lo and behold, it was cheaper than a special edition. He is then continuing to push the special edition, literally saying “come on, it’s only $60 more and it’s cooler”. Listen, I get trying to upsell, but this felt extremely pushy, rude, and dismissive. I asked, once again, to purchase the current base model, to which he sighs and seems to be, now, in an awful mood. There was then an issue with my credit card (I am not faulting the employees or Best Buy for this), and Ryan then asked for his supervisor (I assume), misgendered him, then corrected the misgendering using “air quotes”, which also felt extremely disrespectful. I do not think Ryan is well suited for customer interactions. I have never had a negative experience at this Best Buy until yesterday, Nov. 5th.
• SS

  Scott Soderman

  Nov 5, 2025
  1.0
  When Fred Meyer has better service, electronics selection, and gaming selections. Why are you even open. I want Circuit City and Radio Shack back.
• SQ

  senor quaqua

  Nov 1, 2025
  5.0
  Shoutout my goat keyshawn imma remember you till the day I die🐐🐐🐐 Goat got me the last chromakopia 1year album they had and it was in the back🥹🥹🥹🥹 W dude give this man 500 raises🔥🔥🔥
• HC

  Haven Chamberlain

  Oct 22, 2025
  3.0
  I initially went into Best Buy with a Compustar Remote Start that I had purchased from Amazon (half the price of the similar unit at BB). I purchased the Best Buy standalone installation online and scheduled an appointment. After finally convincing Noah the auto tech rep to do the install on what he called an "out-dated, obselete unit", when I returned to pick my vehicle up I discovered that the unit had been installed incorrectly. The remote start functioned but none of the internal HVAC would turn on until I entered the vehicle and put the key in -- completely defeating the purpose of a remote start. I tried to explain the issue to Noah, but he immediately deflected responsibility, insisting that the unit was too old and the feature wasn't offered. After a bit of a back and forth, Noah agreed to look into the issue again and reach out to his techs. A week later I finally heard from Noah, and it was the same old story with him telling me the unit is "too obselete to offer that feature." I did some research on my own and determined that he definitely did not install the unit correctly and hadn't wired in one of the ACC2 wires that powers the HVAC system. This is a common oversight when installing these remote starts. I called back and explained this to Noah and he was not receptive whatsoever. He finally agreed to reach out to his techs *again*. Another few days pass and I finally get a call back from Noah. Turns out he's "got some ideas for some other things to try", so I bring the car back and shockingly he was able to get the unit to function as it should, HVAC finally working. It's a remote start system - it emulates the key turning and the accessories powering on. It's not obselete, or too old, or lacking features. It was incredibly frustrating to have to convince Noah that he had done his job incorrectly. Not to mention I had to go back to the store multiple times in order to get the issue resolved. I'm glad that it's finally working as intended, but will definitely not be having Noah touch my truck ever again.
• LJ

  Litzenberger Jenks

  Oct 10, 2025
  1.0
  It’s honestly a reflection of what customer service has become—and it’s deeply disappointing. There’s simply no reason to shop locally when experiences like this make Amazon look like the gold standard of service. If I had treated customers this way when I worked retail, my manager would have chewed me out on the spot. After multiple failed attempts navigating an unresponsive automated system, I finally reached three different employees—none of whom seemed remotely familiar with the product I was calling about, or even the word “Wi-Fi.” By the time I got an answer, I could have driven to the store and back. When I finally did visit the store, it somehow got worse. Associates shouldn’t offer help unless they’re capable of actually helping. Two different employees gave me wrong directions and incorrect information; the first even contradicted what I was told on the phone and didn’t seem to know the store carried the item at all. Then, while in the store, I witnessed one of the most unprofessional interactions I’ve seen in retail. Two employees—Tyler and Ryan—were speaking with a customer who had clearly taken a photo showing that a product on the shelf was mislabeled. Instead of acknowledging the mistake, they implied the customer’s photo was wrong or staged. Their tone and attitude were dismissive and defensive. Out of curiosity, I went to check the aisle myself, and sure enough, the item was mislabeled exactly as the customer said. The entire exchange was genuinely disgusting to watch. If my own employees ever behaved that way toward a customer, they’d be getting their final paycheck the next day. Absolutely disposable behavior. I left my items on the shelf and walked out. I’d rather give my money to Amazon and wait a couple of days than support a company that employs people like that. And that’s the real shame here—I want to support local stores and the people who work in them. I’d much rather spend my money in my community than contribute to a company that mistreats its workers. But service like this makes that almost impossible to justify. It’s not just poor service—it’s embarrassing. I’d be embarrassed to work for a company that accepts this level of indifference, and honestly, I’m embarrassed that I shopped there

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