Verizon

3.4
476 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Beaverton for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
2695 Sw Cedar Hills Blvd, Beaverton, OR
97005, United States

Hours

Reviews

3.2
334 reviews
5 stars
142
4 stars
40
3 stars
18
2 stars
23
1 star
111

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with customer service; some employees received high praise for their helpfulness, while others were reported as rude and unprofessional.

Staff Knowledge

Several customers noted that staff members were knowledgeable and able to assist with technical issues, but there were also complaints about misinformation.

Long Wait Times

Many reviews mentioned long wait times in-store, leading to frustration among customers.

Management Issues

Negative feedback regarding management behavior and decision-making, with some customers feeling dismissed or poorly treated.

Positive Experiences

Despite the negative feedback, several customers shared positive experiences with specific employees who provided excellent service.
  • NT
    Noelle Trathen
    4 days ago
    1.0
    the worst verizon experience. worst customer service experience. went to pick up my order from them and they said oh yea just a minute. came back to say last minute my order was canceled and wouldn’t tell me why or help me at all. it was insane. the woman i dealt with was so rude and dismissive.
  • TK
    Tanner Ketterman
    Nov 12, 2025
    5.0
    James is my guy and this store is now “MyVerizon” store I’m going to come back too. I had a heavy service problem when transferring my old iPhone to the new 17pro. I couldn’t use my old or new to call support. Immediately came to the store and had complete help in the highest degree, no extra charge. Just good professionalism and good personal customer service.
  • EK
    Edinger K
    Nov 7, 2025
    3.0
    Ambrose was awesome! I give him A++ and 5 Stars! However, I gave this visit 3 stars because Bernice was the 1st person I worked with and she was not helpful at all. She could not answer my questions and while I was trying to download data, she just walked away and never came back - very rude. If Ambrose had not saved this visit I would have given zero stars.
  • BC
    Brian Collins
    Oct 24, 2025
    1.0
    5 hours on the Phone! My iPhone 16 had battery issues. They sent a replacement but the wrong phone. 1hr to fix. Then 4hrs on the phone to activate. My calmer wife would not let me cancel my line and move to AT&T. Boo!
  • DR
    David Rosencrantz
    Oct 5, 2025
    5.0
    The manager of the Cedar Hills Verizon store what's spectacular he helped me get through some very difficult phone exchanges. Where he distinguished himself was his ability to communicate, help, and complete a very difficult task that took over an hour. To me this is beyond what most managers would do . The staff really likes him in addition and I can understand why because he had a smile on his face and had an upbeat attitude the whole time even with a difficult task.

Frequently Asked Questions About Verizon

What are the Verizon store hours in Beaverton?

The Verizon store in Beaverton is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 6:00 PM.

Which smartphones are available at the Verizon store in Beaverton?

You can find the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23 at the Beaverton Verizon store.