Verizon

4.6
428 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Albany, OR. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1365 Clay St Se, Albany, OR
97322, United States

Hours

Reviews

4.7
420 reviews
5 stars
358
4 stars
24
3 stars
12
2 stars
7
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently praised for their exceptional customer service, being described as friendly, knowledgeable, and patient.

Sales Pressure

Some customers reported feeling pressured to purchase additional products or services, leading to negative experiences.

Knowledgeable Staff

Many reviews highlight the staff's expertise and ability to explain technical details clearly, enhancing the customer experience.

Mixed Experiences

While many customers had positive interactions, there are notable complaints regarding billing issues and misleading information about plans.
  • MK
    Margie Karraker
    Dec 22, 2025
    5.0
    Very knowledgeable! Explained things so this older, computer-challenged lady could understand & verified that I did understand!
  • JF
    Jan Filley
    Dec 21, 2025
    5.0
    Fish was very professional. He anticipated our needs and was patient with us.
  • OB
    Owen Bivens
    Dec 19, 2025
    5.0
    Fantastic service. Felt very well taken care of. Fish helped me out a great deal, and was great company while I transfered data. Fish also made sure I fully understood every step, and didn't push me to move forward with anything I didn't understand. All the staff were fantastic, and lots of fun to talk to. These folks turned my Verizon support experience from bad to grea
  • OW
    Oakley West
    Dec 17, 2025
    1.0
    I recommend doing everything you can not purchase from this store in person. The sales team will pressure you so hard. When I told them I didn’t want any extra accessories such as a phone case, screen protector, etc the sales association tried to guilt me by saying “his is how your sales guy feeds his family by you not buying from him it dings his score and he won’t make his money.” Not only is this not appropriate no one should be forced guilted into buying something they don’t want. Avoid going into this store at all costs.
  • RW
    Rachel “Salty-P” Williams
    Dec 12, 2025
    5.0
    The employees at this store are very knowledgeable and really care about their customers. I HIGHLY recommend going to this location and not going to the "big" VZW store in Albany

Frequently Asked Questions About Verizon

What types of products can I find at the Victra Verizon Authorized Retailer in Albany, OR?

You can find a full range of wireless devices including phones, tablets, wearable technology, accessories, home internet solutions, and device protection.

What are the store hours for the Verizon Victra retail location at 1365 Clay St SE?

The store is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 10:00 AM to 6:00 PM.