Business Details
About
Cell Phone StoreTelephone CompanyElectronics StoreComputer Accessories StoreAudio Visual ServicesBest Buy
Details
- DeliveryNot available
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.8
198 reviews
5 stars
102
4 stars
37
3 stars
17
2 stars
5
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members, particularly highlighting individuals like Dominic, Khalid, and Denise for their exceptional service.
Mixed Experiences
While some customers had positive interactions, others reported negative experiences, including rude staff and misleading information regarding contracts and pricing.
Product Availability
Several reviews mentioned issues with product availability, including advertised items being out of stock and confusion regarding online inventory.
Sales Practices
There were complaints about aggressive sales tactics and upselling, with some customers feeling pressured or misled during their purchases.
- SASonya AstridgeJan 3, 20261.0I called there Jan 3rd twice in the afternoon and some creepy sounding guy answered. I could not understand him and he wanted me to answer questions, basically wanting me to say yes. During two phonecalls there he said he couldn't hear me. I felt like I was talking to a scammer. His employer needs to talk to him.
- RPRujuta PatelJan 2, 20265.0I had a great experience buying a phone from Best Buy. Dhana was extremely helpful, kind, and very supportive throughout the whole process. She explained everything clearly, answered all our questions patiently, and helped us all the way until the purchase was completed. Her customer service was excellent and made the experience smooth and stress-free. Thank you so much, Dhana, for your support. I highly recommend her to anyone visiting Best Buy. She is an amazing saleswoman!☺️
- SSShreyaa ShelajDec 14, 20255.0I had a fantastic experience with Dhana! She cleared all my queries with patience and kind nature. Everything went smoothly and overall great customer service.
- HPHrithika PrakashNov 30, 20255.0They’ve all been absolutely amazing! I just bought my new phone, and even with the chaos of Black Friday Weekend, the whole team was incredibly helpful and made the entire process so easy. Huge shoutout to the store leader, Dom, he’s outstanding! So kind, so patient, and truly went above and beyond to make sure I got the best deal possible. I couldn’t be more grateful. I highly, highly recommend coming to this location! I love the whole team! Shoutout to Karl who helped through this multiple times
- NVNoah VargheseNov 28, 20255.0Had an amazing experience at this location with sales associate Agnel! He was fast, efficient and made sure we got a great deal when buying a new phone and iPad. This experience was a example of how customer service should be. Will be visiting again!
Frequently Asked Questions About Best Buy Mobile
What are the operating hours of Best Buy Mobile in London, ON?
Best Buy Mobile is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 5:00 PM on Sundays.
Does Best Buy Mobile offer in-store pickup services?
Yes, Best Buy Mobile offers in-store pickup for online orders.
What payment methods does Best Buy Mobile accept?
Best Buy Mobile accepts American Express, Android Pay, Apple Pay, Cash, Financing, Mastercard, and Visa.
Is Best Buy Mobile located inside a shopping mall?
Yes, Best Buy Mobile is located inside Masonville Place at 1680 Richmond St. N, Unit L027A, London, ON.
Is Best Buy Mobile wheelchair accessible?
Yes, the store has wheelchair accessible elevators, entrances, and parking to accommodate customers with mobility needs.
Can I shop in-store at Best Buy Mobile?
Yes, in-store shopping is available at Best Buy Mobile.
Does Best Buy Mobile offer same-day delivery or curbside pickup?
No, Best Buy Mobile does not offer same-day delivery or curbside pickup at this location.
What nearby stores can I visit after shopping at Best Buy Mobile in Masonville Place?
After your visit, you might want to check out nearby stores like La Senza for lingerie and women's clothing, Ben Moss Jewellers for jewelry, or Lush Cosmetics for beauty products.
Are there dining options near Best Buy Mobile at Masonville Place?
Yes, dining options near Best Buy Mobile include Arby's Canada for fast food burgers and Taco Bell Canada for Mexican cuisine.
What other mobile phone stores are located near Best Buy Mobile in Masonville Place?
Nearby mobile phone stores include Best Buy Canada, Cellicon, and Fido, which offer a range of mobile devices and telecommunications services.