Best Buy Mobile

3.9
311 reviews

About

Cell Phone StoreTelephone CompanyElectronics StoreComputer Accessories StoreAudio Visual ServicesBest Buy

Details

  • DeliveryNot available
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

Best Buy Mobile
999 Upper Wentworth St., Unit 0450, Hamilton, ON
L9A4X5, Canada

Hours

Reviews

3.9
311 reviews
5 stars
166
4 stars
50
3 stars
36
2 stars
15
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and knowledge of staff members like Camille, Hitesh, and Madhu, while others reported poor service and long wait times.

Sales Experience

Several reviews highlighted positive experiences with staff assisting in finding the best deals and plans, but there were also complaints about misleading information and upselling tactics.

Store Management

Feedback indicated issues with management, including understaffing and poor handling of customer complaints, leading to frustration among customers.

Product Availability

Customers expressed dissatisfaction with the availability of advertised products and delays in order fulfillment.
  • ZM
    Zohaib Mukhtar
    4 days ago
    5.0
    I recently visited the Best Buy Mobile location at Lime Ridge, and I had an outstanding experience. Hitesh went above and beyond to ensure I received the best possible service. His professionalism, expertise, and attention to detail made the entire process seamless. I would highly recommend this location to anyone looking for excellent customer service and a great selection of products.
  • TM
    Thomas Mathew
    Jan 4, 2026
    1.0
    Yesterday i went to the store Histesh was there. When i asked for a help regarding rogers he mentioned that he is not getting any Incentive or additional salary for helping people. He works on the basis salary so don’t want to waste his time. I request the concerned management to allocate some bonus for people like him so that he could do some descent customer service also and be good with people.
  • TT
    TipToDie
    Dec 31, 2025
    1.0
    They were advertising a phone plan in store and online. Came in to purchase it, they told me it doesn’t exist (while the advertisement is on the screen behind them) then proceeded to try selling me on something else more expensive. Scammers
  • MO
    Mark Olszewski
    Dec 26, 2025
    5.0
    Camille has been our Best Buy mobile associate for four years now. We followed her from St Catharines to Hamilton because of her dedication to client care. She texts us every year when there are good upgrade deals that might interest me! She is client centred and fixated on everyone she serves having a great experience - and ensuring client retention for years to come with her superior follow up and interactions. Highly recommend Camille and the Limeridge Team!
  • KO
    K O
    Dec 26, 2025
    5.0
    This store was amazing! Camille was amazing, got us a great deal at a better price point than we’re paying now. When the system was giving trouble, her coworker Hitesh was also helpful. Great customer service, full explanation on options and best services for your needs! Highly recommend this store and ther staff!

Frequently Asked Questions About Best Buy Mobile

What are the store hours for Best Buy Mobile in Hamilton?

Best Buy Mobile in Hamilton is open Monday to Friday from 10:00 AM to 9:00 PM, Saturdays from 9:30 AM to 6:00 PM, and Sundays from 11:00 AM to 6:00 PM.

Where is Best Buy Mobile located?

Best Buy Mobile is located at 999 Upper Wentworth St., Unit 0450 in the Lime Ridge Mall, Hamilton, ON, L9A4X5, Canada.