Best Buy Mobile

Reviews

• AK

  Amandeep Kaur

  6 days ago
  1.0
  1/5 – Extremely Disappointing & Stressful Experience I visited Best Buy Mobile to exchange my 9-day-old phone because it was lagging. I arrived at 5 PM and waited until 7 PM before someone finally assisted me. Unfortunately, the associate messed up my exchange and accidentally processed a return instead. Even though the mall closes at 9 PM, I ended up staying there until 10:30 PM, and still my return wasn’t completed. The salesperson then told me I had to leave my phone at the store overnight and buy a small temporary phone so I wouldn’t be left without a device. I clearly said I was uncomfortable leaving my phone because it contains all my personal data, but the assistant manager, Disha, didn’t take my concerns seriously at all. She insisted I leave the phone even though I hadn’t signed any return forms, simply because the employee had already started the process. I returned the next morning right when the store opened and waited again—almost until 4 PM. After wasting another full day, the assistant manager returned my phone, but I received no trade-in credit for the device I had originally traded in. Instead, she gave me gift cards for my trade-in, which completely messed up my plan and down payment arrangement. After spending over 8 hours, taking a day off work, dealing with chaos, lack of staff knowledge, and poor communication, I received no apology and no compensation. The entire experience felt like harassment and negligence, especially over two exhausting days. This was by far one of the worst customer service experiences I’ve ever had.
• MM

  Masbling

  Nov 13, 2025
  5.0
  Was great
• SJ

  Samreen Judge

  Oct 28, 2025
  5.0
  Jatin and Ansh are so knowledgeable and helped my family purchase an iPhone 17. They were very attentive and clarified all the questions we had even though it was almost closing time. Excellent customer service, I had such a wonderful experience!
• NK

  NAVDEEP KAUR

  Oct 15, 2025
  5.0
  Sachin was really helpful thank you for amazing deal
• HS

  Harmandeep singh

  Oct 7, 2025
  5.0
  Today I visited best buy mobile and got a best deal on iphone 17 pro max from Jasmeen . she was very polite and professional , Appreciate the help! The experience was really good.

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