Best Buy Mobile

Reviews

• PB

  Patrice Barran

  Dec 13, 2025
  5.0
  Ansh and Simran made my visit today easy and pleasant. A simple tempered glass change and adding of a line to my existing cellular account felt like hanging with friends I've known for a long time. Ansh was polite and knowledgeable and Simran was pleasant and friendly. Thank you guys!
• SC

  SKY CORPORATIONS

  Nov 27, 2025
  5.0
  Very good service.. Get good deal from Disha
• RS

  Ranjit singh

  Nov 23, 2025
  5.0
  We visited today at the store and guy named Mathew was really helpful and gave us a great deals on phone plus plans. I'm very thankful
• AC

  Arsh Choudhary

  Nov 22, 2025
  5.0
  Harjot and Souravpreet, great guys and thanks for the help!
• AK

  Amandeep Kaur

  Nov 17, 2025
  1.0
  1/5 – Extremely Disappointing & Stressful Experience I visited Best Buy Mobile to exchange my 9-day-old phone because it was lagging. I arrived at 5 PM and waited until 7 PM before someone finally assisted me. Unfortunately, the associate messed up my exchange and accidentally processed a return instead. Even though the mall closes at 9 PM, I ended up staying there until 10:30 PM, and still my return wasn’t completed. The salesperson then told me I had to leave my phone at the store overnight and buy a small temporary phone so I wouldn’t be left without a device. I clearly said I was uncomfortable leaving my phone because it contains all my personal data, but the assistant manager, Disha, didn’t take my concerns seriously at all. She insisted I leave the phone even though I hadn’t signed any return forms, simply because the employee had already started the process. I returned the next morning right when the store opened and waited again—almost until 4 PM. After wasting another full day, the assistant manager returned my phone, but I received no trade-in credit for the device I had originally traded in. Instead, she gave me gift cards for my trade-in, which completely messed up my plan and down payment arrangement. After spending over 8 hours, taking a day off work, dealing with chaos, lack of staff knowledge, and poor communication, I received no apology and no compensation. The entire experience felt like harassment and negligence, especially over two exhausting days. This was by far one of the worst customer service experiences I’ve ever had.

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