Verizon

3.8
175 reviews

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 2501 W Main St in Durant, OK 74701

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
2501 West Main St, Durant, OK
74701, United States

Hours

Reviews

3.8
172 reviews
5 stars
108
4 stars
10
3 stars
10
2 stars
5
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some customers praised helpful staff, while others reported rude or unhelpful interactions.

Store Management

Several reviews indicate issues with management and staff training, leading to poor customer experiences.

Store Hours

Customers frequently complained about inconsistent store hours and being turned away close to closing time.

Product Knowledge

While some employees were noted for their knowledge and helpfulness, others were criticized for being uninformed about products and services.

Independent Dealer Issues

Many reviews highlighted that this store is an independent dealer, leading to dissatisfaction with service and support compared to corporate stores.
  • DF
    Dajance Fair
    6 days ago
    1.0
    I went into the store today 01/05/2026 to start new service, I got the iPhone Air, but as soon as I got home, the phone started acting weird. I believe I was given a pre-owned iPhone because the iPhone box didn't have a charger inside. I will be back at this location tomorrow for sure. Remember, you can't get over on anyone. Especially me
  • JG
    Jean Graham
    Dec 17, 2025
    5.0
    I highly recommend Russell Verizon in Durant, OK. The young lady that helped us was very knowledgeable and answered all our questions. She transferred both our old phone's info over to our 2 new Samsung phones even though we had a problem remembering passwords on both the old phones. Both of us being in our late 70s we are not real phone savvy. She was kind and very patient with us.
  • CF
    Cindy French
    Dec 7, 2025
    1.0
    Went into the store looking to switch cell phone service, it was 20 minutes to closing time I was the only person in there. The girl that was there was short on her remarks and not knowledgeable at ALL about the plans and phone service available for my needs. I will not be going back to this store for my needs.
  • JA
    Jj Archibald
    Dec 5, 2025
    5.0
    Amazing customer service I went in there expecting to spend almost 600. I left there with a brand new iPhone 17 for only zero dollars and then of course I paid for a warranty a case a screen and a fast box charger amazing place.
  • FW
    Frank Williams
    Nov 14, 2025
    5.0
    Trust the lady who served me was amazing !! The company is nothing without its people. Again, this lady was amazing that took care of me.

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Durant, OK?

The Verizon store in Durant is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.

Where is the Verizon store located in Durant?

It is located at 2501 West Main St, Ste 100, Durant, OK 74701.