Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Willowick, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
242 reviews
5 stars
195
4 stars
21
3 stars
4
2 stars
6
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly Frankie and Devon, for their helpfulness, patience, and professionalism.
Mixed Experiences
While some customers had excellent experiences, others reported issues with misinformation and poor service from certain staff members.
Store Environment
The store was noted for being clean and well-organized, contributing to a positive shopping experience.
Staffing Issues
Several reviews mentioned understaffing, leading to long wait times and frustration for customers.
- VJVeronica JonesDec 26, 20251.0I am being told multiple … different things from in store and customer service on the phone.. I do not like Verizon service what so ever it is TERRIBLE.. the will tell you if you about fake discounts they are not REAL … discounts what so ever the service is expensive my pay off was 427 it is now 487 … HOW .. ? I will not be giving yall nomore of my money.
- AMamyken millardDec 24, 20254.0For me personally, it was great. However, my daughters ran into some minor glitches picking up new phones and trading in old phones. Still working out the details to clear everything up.
- MLMark LastitionOct 29, 20255.0Convenient location & good service!
- RTRay ThorenOct 29, 20255.0Sre was very helpful and patient, very professional
- MMMorrisOct 2, 20255.0Excellent service.
Frequently Asked Questions About Verizon
What products does Verizon in Willowick offer?
Verizon offers a full range of wireless devices including phones, tablets, wearable technology, accessories, and home internet solutions from brands like Samsung, Apple, Motorola, and more.
What services can I get at the Verizon store in Willowick?
Services include new lines, upgrades, new devices, and accessories. The store also offers device protection and in-store pickup.
What are the operating hours of the Verizon Willowick store?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday 10:00 AM to 6:00 PM, and Sunday 12:00 PM to 6:00 PM.
Can I pick up online orders at the Verizon Willowick location?
Yes, the store offers in-store pickup for online orders.
What forms of payment does Verizon accept at this location?
Verizon accepts American Express, Apple Pay, Android Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Verizon Willowick offer recycling for old electronics?
Yes, the store has electronics recycling services available.
What languages are spoken at the Verizon Willowick store?
Staff at this location speak English and Spanish to assist customers.
Where can I find nearby places to eat or relax after visiting Verizon?
Nearby you can visit Starbucks for coffee, Subway for sandwiches, Be Smoothie Cafe for smoothies, or Zeppe's Pizzeria for fast food.
Are there nearby fitness or wellness centers close to the Verizon store?
Yes, Planet Fitness gym and VIP Petcare Wellness Center are close by, providing options for fitness and pet health needs.
What nearby retail stores or services can I visit along with the Verizon store?
Nearby retail places include Dollar General for discount shopping, Pet Supplies Plus for pet needs, and Shoregate Town Center for various retail options.