Business Details
About
Cell Phone StoreTCC
TCC Troy, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 1833 W Main St.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.8
682 reviews
5 stars
643
4 stars
11
3 stars8
2 stars4
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of Kaitlyn, Haley, and Cassidy providing exceptional service.
Mixed Experiences
While most reviews were positive, some customers reported issues with billing transparency and service quality, indicating a need for improvement in these areas.
Professionalism
Several reviews highlighted the professionalism of staff members, particularly in handling customer inquiries and providing solutions.
Store Environment
Customers appreciated the welcoming atmosphere of the store, contributing to a positive overall experience.
- JGJordan Godwin4 days ago5.0Jason did a wonderful job switching from one phone to another.
- DHDebra HoleDec 27, 20255.0fabulous experience with haley
- KOKevin OlaughlinDec 16, 20251.0Be careful in this place, they’ll lie to you about what your bill will be. When you ask them how much your bill is gonna be, make sure you video record it. If you don’t, you’ll be upset when you get your bill, make sure you have some proof. Because they will definitely tell you a lie, I’m just done with the Verizon.
- AHAshlee HowardDec 14, 20255.0I went in to review options to upgrade my phone. Kaitlyn was professional and very knowledgeable. I was able to upgrade my phone and the process was painless and quick. Kaitlyn has great customer service! I will return to this store. 10/10 highly recommend.
- JCJosel CollinsDec 10, 20255.0Cassidy made everything easy! The best experience changing cell phone carriers we have ever had. Will recommend the Troy, Ohio store to friends and family.
Frequently Asked Questions About Verizon
What services does Verizon at 1833 W Main St offer?
Verizon offers smartphones, tablets, Verizon home internet, device activation, upgrades, business accounts, and award-winning customer service.
What are the store hours for Verizon at Troy, OH?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 11:00 AM to 5:00 PM.
Can I schedule an appointment or order online for Verizon at this location?
Yes, you can schedule appointments or order online through https://www.tccrocks.com/appointments/ and use the My Verizon app for account management.
What brands of devices are available at this Verizon store?
Available brands include Apple, Samsung, Motorola, LG, HTC, and Google devices.
Does Verizon at 1833 W Main St offer in-store or curbside pickup?
Yes, they provide both in-store and curbside pickup services for customer convenience.
What phone accessories can I find at Verizon in Troy?
You can find phone cases, screen protectors, charging cables, car chargers, wireless chargers, and Bluetooth headphones among other accessories.
How can nearby places like The UPS Store be helpful when visiting Verizon?
The UPS Store nearby offers shipping and printing services, which can be convenient if you need to send packages or print documents during your visit to Verizon.
Are there any health facilities near Verizon in Troy for emergencies?
Yes, Premier Health Urgent Care - Troy is located nearby, providing urgent medical services if needed before or after your visit.
What local shops near Verizon offer health and wellness products?
Nearby shops like GNC Live Well and Wellness 360 offer vitamins, supplements, and health-related retail products for your well-being.
How can customers benefit from the Verizon Unlimited and Total Mobile Protection plans offered here?
Verizon Unlimited provides flexible wireless plans without contracts, while Total Mobile Protection offers device protection services to keep your phone safe and secure.