Verizon

4.5
698 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Toledo, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1260 S Reynolds Rd, Toledo, OH
43615, United States

Hours

Reviews

4.5
696 reviews
5 stars
554
4 stars
66
3 stars
8
2 stars
16
1 star
52

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Jalen, Jason, and Ryann.

Service Issues

Several reviews highlighted significant issues with billing and service, including unfulfilled promotions and poor handling of device returns.

Mixed Experiences

While many customers had positive experiences, others reported rude or unhelpful staff, leading to frustration and dissatisfaction.

Efficiency

Customers appreciated the prompt and efficient service, with some noting quick resolutions to their issues.

Store Environment

The store was generally described as clean and well-maintained, contributing to a pleasant shopping experience.
  • IM
    Indigo Morris
    3 days ago
    5.0
    Jaylin and Peyton really had amazing customer service and made us feel at home.
  • MR
    Mayon Rybak
    Nov 16, 2025
    5.0
    Great experience
  • BB
    Bilux
    Oct 11, 2025
    5.0
    Nice employees last summer well two summers ago 2024 summer not 25 lost my phone in a marsh he laughed and was fun
  • NB
    Noah Bahls
    Oct 11, 2025
    1.0
    Well Verizon tried scamming me today. Suddenly received a bill for over $400. 300 was for damaged device fee. About a month ago I warrantied out my old phone for a new one (I pay insurance for it) because the battery was dying. They got the old device and sent me an email saying it was all good and the device was inspected and no further action was needed. Then today I got my bill notification. I called them and explained how I warrantied out the phone, how I pay for insurance for it etc. They tried saying I have to pay the $400. I straight up refused and threatened to drop Verizon (wich im still going to do) and after being on the phone for 47 minutes they finally told me they're "adjusting my bill to $125". Still 25 more than my regular but better than $400. What they did was so sketchy. Always check your bills.
  • SS
    Shawn Sanders
    Sep 26, 2025
    5.0
    Jalen S . Was fantastic. He not only helped us get our plan in order he got us all upgrades and saved us money. He was professional and patient with us. Great service .

Frequently Asked Questions About Verizon

What types of products does Verizon in Toledo, OH offer?

Verizon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.

Which wireless brands are available at the Verizon store in Toledo?

The store carries popular brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and others for devices and accessories.