Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Toledo, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
696 reviews
5 stars
554
4 stars
66
3 stars8
2 stars
16
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Jalen, Jason, and Ryann.
Service Issues
Several reviews highlighted significant issues with billing and service, including unfulfilled promotions and poor handling of device returns.
Mixed Experiences
While many customers had positive experiences, others reported rude or unhelpful staff, leading to frustration and dissatisfaction.
Efficiency
Customers appreciated the prompt and efficient service, with some noting quick resolutions to their issues.
Store Environment
The store was generally described as clean and well-maintained, contributing to a pleasant shopping experience.
- IMIndigo Morris3 days ago5.0Jaylin and Peyton really had amazing customer service and made us feel at home.
- MRMayon RybakNov 16, 20255.0Great experience
- BBBiluxOct 11, 20255.0Nice employees last summer well two summers ago 2024 summer not 25 lost my phone in a marsh he laughed and was fun
- NBNoah BahlsOct 11, 20251.0Well Verizon tried scamming me today. Suddenly received a bill for over $400. 300 was for damaged device fee. About a month ago I warrantied out my old phone for a new one (I pay insurance for it) because the battery was dying. They got the old device and sent me an email saying it was all good and the device was inspected and no further action was needed. Then today I got my bill notification. I called them and explained how I warrantied out the phone, how I pay for insurance for it etc. They tried saying I have to pay the $400. I straight up refused and threatened to drop Verizon (wich im still going to do) and after being on the phone for 47 minutes they finally told me they're "adjusting my bill to $125". Still 25 more than my regular but better than $400. What they did was so sketchy. Always check your bills.
- SSShawn SandersSep 26, 20255.0Jalen S . Was fantastic. He not only helped us get our plan in order he got us all upgrades and saved us money. He was professional and patient with us. Great service .
Frequently Asked Questions About Verizon
What types of products does Verizon in Toledo, OH offer?
Verizon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
Which wireless brands are available at the Verizon store in Toledo?
The store carries popular brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and others for devices and accessories.
What are the store hours for the Verizon Authorized Retailer on S Reynolds Rd?
The store is open Monday to Friday from 10 AM to 9 PM, Saturdays from 10 AM to 8 PM, and Sundays from 11 AM to 7 PM.
Does Verizon in Toledo offer in-store pickup services?
Yes, in-store pickup is available for customers placing orders.
What payment methods are accepted at the Verizon store?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
What languages are spoken at the Verizon Authorized Retailer in Toledo?
Customers can get assistance in both English and Spanish at this location.
Where can I find coffee near Verizon at 1260 S Reynolds Rd?
Starbucks is located nearby, offering a convenient spot to grab coffee before or after your visit to Verizon.
Are there dining options close to the Verizon store on South Reynolds Road?
Yes, you can visit Wendy's or Reynolds Garden Cafe nearby for quick meals or casual dining around your visit.
What entertainment venues are near the Verizon Authorized Retailer in Toledo?
Urban Air Trampoline and Adventure Park is close by, providing fun activities to enjoy before or after shopping.
How can nearby automotive services support my visit to Verizon on Reynolds Rd?
If you need automotive services while visiting, Johnny's Motor Cars, Valvoline Instant Oil Change, and Midas are nearby for vehicle maintenance or repairs.