Verizon

3.2
538 reviews
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Business Details

17290 Royalton Rd, Strongsville, OH
44136, United States
(440) 846-8881
https://www.verizon.com/stores/details/ohio/strongsville/strongsville-201976
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About

Cell Phone StoreElectronics Store
Visit our store at Strongsville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
17290 Royalton Rd, Strongsville, OH
44136, United States

Hours

Reviews

3.3
381 reviews
5 stars
166
4 stars
39
3 stars
27
2 stars
25
1 star
124

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rudeness and lack of assistance from staff.

Long Wait Times

Numerous reviews mentioned excessively long wait times, with customers often waiting over an hour to be helped.

Staffing Issues

Customers noted that the store was often understaffed, leading to delays and frustration.

Mixed Experiences

While some employees received praise for their helpfulness and professionalism, many others were criticized for being unhelpful or dismissive.

Billing Concerns

Several customers expressed dissatisfaction with billing practices, including unexpected charges and misinformation about plans.
  • DS
    DeWyatt Smith
    Nov 5, 2025
    5.0
    Nick was the one who helped me this is my second time visiting this store, no my 3rd and Nick helped me on one of the previous ones and the whole staff are professional, polite, and they will make sure you know what you're buying and not some something that somebody's trying to con you into.
  • TC
    Theresa C
    Nov 3, 2025
    3.0
    WHY CAN'T YOU CONTACT A CERTAIN STORE DIRECTLY !!!
  • TW
    Trever Whoever
    Oct 28, 2025
    1.0
    Customer service is a joke
  • YY
    YurRock
    Oct 4, 2025
    1.0
    Якби можна було поставити нуль зірочок - я б поставив нуль. Обдурили на місячному пейменті, обіцяли одне по факту чомусь довелося платити більше. Три дні виходив сюди щоб перенести свої номери, у їх були постійно якісь збої в програмі, працівники спихували відповідальність один на другого, ніхто ні за що не хотів відповідати. На мої запитання, чому ви обіцяли що я платитиму одне, а по факту ви чомусь чарджуєте більше - мені відповіли що став питання тому, хто тобі таке наобіцяв, а він вже тут не працює. Не вздумайте підписувати контракт на 36 місяців і брати телефон в кредит, бо переплатите вдвічі. Вони дуже грамотно задурюють, типу ми вам і знижку дамо, і телефон ваш старий купимо, і за перші місяці можете не платити і т.д. Не ведіться на це! Їм головне щоб ви підписали контракт, і бажано привели їм ще кілька лохів, з яких вони потім починають доїти гроші. Я такого гарно оформленого лохотрону не зустрічав ще.
  • DG
    D G
    Sep 16, 2025
    1.0
    Walked in, asked questions about the WiFi cube that I purchased here, I was redirected to call 1800#... Not even once was I offered to check my account and see amehen my bills cycle is.
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Frequently Asked Questions About Verizon

What are the Verizon store hours in Strongsville, OH?

The Verizon store in Strongsville is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.

Where is the Verizon store located in Strongsville?

The Verizon store is located at 17290 Royalton Rd, Strongsville, OH 44136.