Visit our store at Sandusky for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of individuals like Casey, Ed, and Mia.
Service Issues
Several reviews highlighted significant issues with customer service, including long wait times, unprofessional behavior from staff, and unresolved complaints.
Store Experience
The store was generally described as clean and organized, but some customers expressed frustration over the need for appointments and the inability to get timely assistance.
Sales Practices
There were complaints about misleading sales practices, including issues with billing and trade-in values, leading to customer dissatisfaction.
Mixed Reviews
While some customers had excellent experiences, others reported terrible service, indicating inconsistency in the quality of service provided.
FF
Forget Hamp (FireGamer2K)
Nov 13, 2025
5.0
Jessica was very kind and respectful, I really appreciated her helpful attitude
TT
Tyler Turpin
Nov 13, 2025
5.0
Jessica Cruz was very helpful and informative when I spoke with her.
ED
Ethen Delacruz
Nov 13, 2025
5.0
Jessica Cruz is amazing
AS
Alex Schrader
Oct 23, 2025
5.0
10/10 Everyone is so Kind and Knowledgeable. Dave and Brandon can help You with Everything You need help with. I am Happy with the Service and Atmosphere. A Place to go to for technical help. 10/10 would go in there again
BG
Beth Gettys
Oct 1, 2025
5.0
Randal was great! Very knowledgeable, great customer service and personality. Ask for him at this location!