Visit our store at Saint Clairsville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Feedback indicates a mix of excellent and poor customer service experiences, with some staff being praised for their helpfulness while others were reported as rude and unprofessional.
Staff Knowledge
Several reviews highlight knowledgeable staff who provided assistance, but there are also mentions of uninformed employees leading to customer frustration.
Communication Issues
Customers frequently reported difficulties in reaching the store by phone and issues with the automated service, leading to dissatisfaction.
Store Experience
While some customers had positive experiences with staff and service, others reported long wait times and a lack of acknowledgment upon entering the store.
Product Availability
Customers expressed frustration over discrepancies in product availability, particularly with online orders not being fulfilled as promised.
SM
S M
Nov 13, 2025
1.0
A hilarious joke of a store. The reps here simply do not care and it painfully obvious. Stay away at all costs. Go to ANY other Verizon store instead.
DT
Doug Trice
Oct 31, 2025
1.0
Try to call the store cam not get thru. The automated service will not let you talk to a live person unless you agree to terms thru a text service thank it routes you thru a service and is not even the store
ED
Ellen Duvall
Oct 11, 2025
5.0
Garett did a wonderful job when we needed new phones! He is a great asset to your store and a wonderful, caring person!
RD
Ron Duvall
Oct 11, 2025
5.0
Garrett. Waited on us today. Very very helpful and respectful. Worked really hard to get the best possible deal
JN
Jason None
Jul 11, 2025
1.0
Verison will always create a problem why you can't access your account. They will hang up on you when you try to cancel your account. Im multiple phone calls in and they always hang up during the call. Zero stars should be available for them!