Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderTelephone CompanyTCC
TCC New Philadelphia, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 507 Mill Ave Se.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
3.6
345 reviews
5 stars
155
4 stars
57
3 stars
36
2 stars
24
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service, with some praising helpful and knowledgeable staff, while others report rude behavior and poor assistance.
Wait Times
Many customers expressed frustration with long wait times, both in-store and on the phone, leading to dissatisfaction.
Staff Knowledge
Some employees are noted for their expertise and helpfulness, while others are criticized for lack of professionalism and knowledge.
Sales Experience
Customers reported issues with misleading sales practices and unexpected fees, leading to a negative perception of the sales process.
Store Environment
The store is generally described as clean and orderly, but understaffing and high customer volume contribute to a chaotic atmosphere.
- RProy page2 days ago5.0Stephen and Mandy was great with my new. It went great with everything. Quick and easy. They were wonderful help.
- JHJason and Dawn HummelDec 30, 20255.0We always have the best service at this Verizon location. We were recently in and had the pleasure of dealing with Sean from their Cincinnati store. He was very personable, and helpful. Kaitlyn was also extremely helpful after running into an issue at the Sugarcreek Verizon store. They handled our issue with ease and completion.
- RMRicky McGinnisDec 28, 20255.0Went in to get a replacement phone and pay my bill. Chad the sales rep helped me do both and I got set up will a brand new and much better one at a minimal replacement cost. Thanks Verizon !
- HSHunter SmithDec 20, 20255.0Amazing staff, all of the sales people know their stuff very well all my questions were answered and I was well informed of how their different plans work, definitely sticking to here instead of T-mobile.
- BQBrandi QuickDec 17, 20255.0I stopped in today and learned this store is under new ownership, and it absolutely shows. The team was professional, knowledgeable, and went above and beyond to help me. This is by far the best Verizon store in the area, and I’ll only be coming to this location from now on. This is exactly how a Verizon store should be run. I’ll definitely be back!