Verizon

3.9
193 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Middlefield, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
15005 S Springdale Ave, Middlefield, OH
44062, United States

Hours

Reviews

3.9
190 reviews
5 stars
126
4 stars
10
3 stars
3
2 stars
16
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, friendly, and knowledgeable, with specific mentions of employees like Hunter, Brittany, and James.

Efficiency

Several reviews highlighted the efficiency of staff in handling transactions and resolving issues, although some noted long wait times.

Product Knowledge

Customers frequently commented on the staff's product knowledge, which helped them make informed decisions.

Mixed Experiences

While many had positive experiences, several customers reported issues with service quality, particularly when returning items or resolving problems.

Store Environment

Some reviews mentioned uncomfortable seating and issues with store hours, including unexpected closures.
  • MP
    michael piotrowski
    Oct 26, 2025
    5.0
    My sales person was efficient and knowledgeable
  • WS
    William Sibole
    Sep 25, 2025
    5.0
    I had placed an online order through the Verizon app for my son to pick up in store. Verizon’s systems were a mess and didn’t communicate the correct information to the store. However, the people at Victra in Middlefield, OH are great. I live out of state and we were working to replace my son’s broken phone who attends school there. They worked quickly to assist us in getting the online order cancelled and refunded and replaced his phone. They did more than they had to, to make it right, for a communication problem that wasn’t any fault of theirs. Definitely recommend their store. First class customer service.
  • JM
    John Miller
    Sep 15, 2025
    2.0
    Closed middle of the day
  • CP
    Chandra Peterson
    Aug 10, 2025
    5.0
    Hunter was fantastic! Super helpful and vey friendly. Felt like dealing with a good friend. Very happy!
  • EN
    Emily Nicole
    Aug 3, 2025
    5.0
    If I could give more stars for the customer service I would. My boyfriend and I went and got new phones and got put on a whole new plan. Hunter was the worker who helped us and he was amazing. He was very professional, had a great attitude, was very good at multitasking and made us feel very comfortable. We ran into some complications setting up our new phones and he went above and beyond to make sure they were good to go for us. It was 2 hours after closing when we finally finished and it’s amazing that he was willing to spend that extra time out of his day to make sure the phones were good and we were satisfied as costumers. 10/10 costumer service and attitude!!

Frequently Asked Questions About Verizon

What products and services does Verizon in Middlefield, OH offer?

Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection. Services include new lines, upgrades, new devices, and accessories.

What are the store hours for the Verizon Middlefield location?

The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 5:00 PM.