Many customers praised the staff for their compassion and care during difficult times, especially when dealing with end-of-life decisions for their pets.
Staff Professionalism
The staff is frequently described as friendly, knowledgeable, and professional, with several reviews highlighting their attentiveness and willingness to answer questions.
Communication Issues
Some customers expressed frustration with communication, particularly regarding appointment scheduling and follow-up information, leading to feelings of neglect.
Pricing Concerns
Several reviews mentioned high costs for services and unexpected fees, with some customers feeling misled about pricing.
Inconsistent Experiences
There were mixed reviews regarding the consistency of care, with some customers noting changes in staff and service quality over time.
KK
Kimberly
Oct 8, 2025
5.0
I went here for the 1st time with my new kitten for a wellness check. And I must say I love this vet! From the time I walked in the staff were all so inviting. The waiting area felt comfortable they also have coffee which was nice. Once back in the room Jessica and doctor Anita were amazing! They explained a lot to me answered all of my questions. Very hands on with their customers and pets. And they all loved my kitten and gave him tons of attention!
KB
Kenneth “BlitzSensei”
Aug 19, 2025
5.0
The staff is inviting and helpful. This review may be biased because they all loved my dog. They were informative and efficient.
I will say this though. This was my first time at a vets office in over a decade. I had to lay my 11 year old German Shepherd to rest there. He was a patient at different vets office. But they were booked and it was an urgent necessity.
This hospital was where I took him. Even though that was a long time ago they were an amazing staff. They respected my grief and my wishes. They loved that dog too even though they only got to see him for 30 minutes, at his worst. They made a painful process tolerable. Maybe no one that was there then is there now. However, I still felt the same respect.
It was good for me to link the last moments of his life to some of my first moments of my new puppy. This might not have been as emotional post, but they were helping another family in the same way they helped me so long ago. If your wondering how I know, they place a sign and a candle in the waiting room to ask people to talk in low tones. Not gonna lie I got choked up waiting on my puppy and seeing that sign. I am tearing up now. But now, one of the most painful days of my life has a connection to the birth of my partnership with my newest family member.
This is a long review. TLDR - this office is currently great for your pet. They have a history of caring about us and our pets. That is why I returned after only 1 brief visit over a decade ago.
::edited to correct typo::
KK
Kim
Aug 6, 2025
2.0
Waited a whole week-to finally get my senior dog with severe hypertension-that his script is ready- when the blood work and all the exams came in the next day- it still took them a whole week. Most would agree this was very unnecessary. I wasn't asking to rush anyone or override medical decisions-I was simply asking for information. Since I was given vague, conflicting information and told there were multiple readings, but no one followed up or explained the delay. I had to initiate the call myself waiting nervously for a week to get some clarity. Delays like this could put pets at serious risk, especially when their guardians are trying to advocate responsibly. Throughout the process, I remained respectful and polite. I truly like the staff 🩵, they were kind and professional. But I was disappointed that I had to wait so long, especially given this was a time-sensitive issue involving a senior dog's heart health. 🐈Our pets can't speak for themselves. That is why we have to!!!!!!
LH
Lindsay Helmholtz
Jul 31, 2025
5.0
I have nothing but kind things to say about V A Midpark. They have been absolutely fantastic with my cats and make me feel heard and cared for. I had a lot of anxiety taking my older cat to the vet for the first time, and they heard every concern and walked me through every step. I cannot express enough how much I appreciate this place.
RM
Robbin M
Jul 23, 2025
4.0
Always on time, not a fan of them taking my pet into a separate room without me though.
Frequently Asked Questions About VCA Midpark Animal Hospital
What are the regular operating hours of VCA Midpark Animal Hospital?
VCA Midpark Animal Hospital is open Monday through Friday from 8:00 AM to 6:00 PM, and on Saturdays from 8:00 AM to 1:00 PM. The hospital is closed on Sundays.
Where is VCA Midpark Animal Hospital located?
The hospital is located at 6611 Smith Rd, Middleburg Heights, OH 44130, USA.
What veterinary services does VCA Midpark Animal Hospital provide?
The hospital offers a wide range of services including advanced care, allergy relief, diabetes treatment, diagnostics, diet and nutrition, flea and tick control, general care, heartworm treatment, internal medicine, medication prescriptions, parasite control, pet wellness exams, spay and neuter services, vaccines, and weight loss programs.
Does VCA Midpark Animal Hospital offer any special promotions for new clients?
Yes, new clients can access a free first exam coupon through the hospital's website.
How can I contact VCA Midpark Animal Hospital?
You can reach VCA Midpark Animal Hospital by calling their local phone number at +1 216-362-7387 or by visiting their website.
What health and safety protocols does VCA Midpark Animal Hospital follow?
The hospital follows health and safety protocols based on healthcare best practices as well as state and local guidance and regulations to ensure a safe environment for pets and clients.
Are there any pet care services nearby VCA Midpark Animal Hospital?
Yes, nearby pet services include Zen Pet Spa which offers pet grooming and veterinary services, providing convenient options for additional pet care.
What dining options are available near VCA Midpark Animal Hospital?
Nearby dining includes Marco's Pizza for fast food pizza, Mertie's Hungarian Strudel Shop for bakery and European cuisine, Khan Kitchen House for Afghan and Pakistani dishes, and Rivals Sports Grille for American food and a bar atmosphere.
If I need automotive services while visiting VCA Midpark Animal Hospital, where can I go?
Several automotive services nearby include Auto Repair Inc., Red Carpet Towing, Palker Automotive Repair, and Preventative Maintenance Solutions, offering repairs, towing, and maintenance.
What other local amenities are close to VCA Midpark Animal Hospital for visitors?
Visitors can explore Smith Road Lakes for outdoor activities, Stonecrest Park for recreation, and if needed, access medical services at East Park Care Center and East Park Retirement Community nearby.