Customers consistently praised the staff for their kindness, compassion, and dedication to their pets, especially during difficult times.
Professionalism
Many reviews highlighted the professionalism and knowledge of the veterinarians and staff, with specific mentions of thorough explanations and attentive service.
Customer Service
While many customers appreciated the friendly and helpful nature of the staff, there were notable complaints about delays in communication and appointment scheduling.
Pricing Concerns
Several reviews mentioned high costs for services and unexpected fees, leading to dissatisfaction among some customers.
Mixed Experiences
While many customers had positive experiences, there were also reports of inconsistency in care and service, leading some to seek alternative veterinary options.
HT
Heather Trevis
1 day ago
5.0
Fabulous people!!!
MB
Maria Batista
Dec 27, 2025
5.0
Very friendly staff....prompt service....great with animals and they compliment each pet.
DJ
Don Johnson
Dec 15, 2025
5.0
We’ve been taking our dog here for 4 years. They are always professional and helpful, they care about the pets that come through their clinic. My dog actually loves coming here because she gets pets and treats from the staff.
It isn’t cheap, but no vet is cheap these days and you’ll be glad to pay a little extra when it comes to your pets knowing they’re in good hands.
AJ
Allison James
Dec 8, 2025
5.0
Words can not describe how amazing Dr. Nickell and the entire staff are at this office. My 9yr old Mastiff was sick and I called and they got me in immediately to be checked. Unfortunately he was very ill and we didn't want him to suffer so we had to let him go. They were so good with making sure they explained exactly what was going on and were so patient with us while making the decision. Their compassion to all of us was amazing. The staff is so knowledgeable and you can tell they truly love what they do. We left there knowing we made the right decision and they gave us all the time we needed to say our goodbyes. I would never want to have my pets taken care of by anyone else.
HS
Holly Soresso
Dec 1, 2025
5.0
I cannot speak highly enough about the entire team at VCA Midpark/Brook Park. My pets have been seen by all three veterinarians, and each one has been consistently kind, compassionate, and highly knowledgeable.
Dr. Nickell was the only vet who was able to solve a persistent skin issue with my senior cat after two other clinics told me to either accept his discomfort or sedate him. She found a solution that treated the root cause and preserved his quality of life. On top of that, she also identified a heart murmur in my dog—something our previous vet office completely missed—all on her very first day at the office!
A few months ago, when a stray kitten wandered into my yard (and heart), the team got me an appointment within 24 hours with Dr. Suhie, who was incredibly gentle, personable, and helpful with my unexpected new fur baby. We’ve also had the pleasure of working with Dr. Anita Kinscher, who has been just as fantastic as the other two.
The reception team is always warm and welcoming. On a side note, waiting area has been updated within the couple years and always feels clean. This is a stark contrast to my previous vet in Strongsville, where the front desk staff often seemed annoyed to answer the phone or check someone in.
Finally, every single vet tech I’ve met has been loving, patient, and extremely knowledgeable. They take their time gaining the trust of my timid dog and absolutely dote on my cats. It’s clear that everyone here is genuinely committed to their work and passionate about the animals they care for.
Frequently Asked Questions About VCA Midpark Animal Hospital
What are the regular operating hours of VCA Midpark Animal Hospital?
VCA Midpark Animal Hospital is open Monday through Friday from 8:00 AM to 6:00 PM, and on Saturdays from 8:00 AM to 1:00 PM. The hospital is closed on Sundays.
Where is VCA Midpark Animal Hospital located?
The hospital is located at 6611 Smith Rd, Middleburg Heights, OH 44130, USA.
What veterinary services does VCA Midpark Animal Hospital provide?
The hospital offers a wide range of services including advanced care, allergy relief, diabetes treatment, diagnostics, diet and nutrition, flea and tick control, general care, heartworm treatment, internal medicine, medication prescriptions, parasite control, pet wellness exams, spay and neuter services, vaccines, and weight loss programs.
Does VCA Midpark Animal Hospital offer any special promotions for new clients?
Yes, new clients can access a free first exam coupon through the hospital's website.
How can I contact VCA Midpark Animal Hospital?
You can reach VCA Midpark Animal Hospital by calling their local phone number at +1 216-362-7387 or by visiting their website.
What health and safety protocols does VCA Midpark Animal Hospital follow?
The hospital follows health and safety protocols based on healthcare best practices as well as state and local guidance and regulations to ensure a safe environment for pets and clients.
Are there any pet care services nearby VCA Midpark Animal Hospital?
Yes, nearby pet services include Zen Pet Spa which offers pet grooming and veterinary services, providing convenient options for additional pet care.
What dining options are available near VCA Midpark Animal Hospital?
Nearby dining includes Marco's Pizza for fast food pizza, Mertie's Hungarian Strudel Shop for bakery and European cuisine, Khan Kitchen House for Afghan and Pakistani dishes, and Rivals Sports Grille for American food and a bar atmosphere.
If I need automotive services while visiting VCA Midpark Animal Hospital, where can I go?
Several automotive services nearby include Auto Repair Inc., Red Carpet Towing, Palker Automotive Repair, and Preventative Maintenance Solutions, offering repairs, towing, and maintenance.
What other local amenities are close to VCA Midpark Animal Hospital for visitors?
Visitors can explore Smith Road Lakes for outdoor activities, Stonecrest Park for recreation, and if needed, access medical services at East Park Care Center and East Park Retirement Community nearby.