Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Mentor, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
234 reviews
5 stars
176
4 stars
21
3 stars
6
2 stars3
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some customers praised helpful and knowledgeable associates, while others reported rude service and long wait times.
Store Management
Issues with management availability and decision-making were noted, leading to customer frustration.
Product Knowledge
Several reviews highlighted the staff's product knowledge and ability to assist with technical issues.
Service Speed
Customers frequently mentioned slow service and long wait times, with some expressing dissatisfaction with the efficiency of the store.
Overall Experience
While some customers had positive experiences and praised specific employees, others reported significant frustrations and issues with service.
- MSMichelle StefanoDec 19, 20251.0I would not recommend this store or the sales guy Daniel to anyone…. Daniel lied to me and treated me so disgracefully!!! I am disabled and walk with a cane and he told me he would walk me to the door and to never come back because I caught him in a lie!!! I had another person with me who helped me and they said he lied to so I’m not only one who heard him….save yourself alot of stress and anxiety and don’t go here… Update-someone did call me and left me a message but when I called back and left message I have had no return call…. This store just doesn’t care about customer service and that’s sad because I love Verizon and they have great customer service!!!!
- MKMary KopinDec 15, 20255.0I was very fortunate to be the only customer in the store, that enabled the sales associate to spend time explaining the functions to me. He was very knowledgeable and helpful.
- TGTrevor GolinarDec 6, 20255.0Jalen was great super patient and helpful and honest while sorting out a weird system error during my phone pickup. Made the process smooth and stress free.
- BKBrandon KomrausOct 29, 20255.0Amazing and fast service
- TLTom LogarAug 23, 20255.0The staff was pleasant and very helpful. Everything went smoothly.
Frequently Asked Questions About Verizon
What products does Victra, the Verizon Authorized Retailer in Mentor, OH, offer?
Victra offers a full range of wireless products including phones, tablets, smartwatches, home internet, accessories, and device protection.
What are the store hours for the Verizon store located at 9368 Mentor Ave, Mentor, OH?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 11:00 AM to 6:00 PM.
Does the Mentor Verizon store offer in-store pickup for online orders?
Yes, the store provides in-store pickup service for customers.
Which payment options are accepted at the Verizon Authorized Retailer in Mentor?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
What languages are supported at the Victra Verizon store in Mentor, OH?
The store supports both English and Spanish languages.
Can I recycle my old electronics at the Verizon store on Mentor Ave?
Yes, the store offers electronics recycling services.
What are some nearby places I can visit before or after shopping at the Victra Verizon store in Mentor?
Nearby places include The Joint Chiropractic for wellness services, Starbucks for coffee, and Jersey Mike's Subs for a quick meal.
Is there a place nearby where I can get a chiropractic adjustment near the Verizon store in Mentor?
Yes, The Joint Chiropractic is located nearby and offers chiropractic, surgeon, and massage services.
Where can I grab a coffee near the Mentor Verizon store?
You can visit Starbucks or Speedway, both nearby locations offering coffee and snacks.
Are there any beauty or wellness salons close to the Verizon store in Mentor?
Yes, nearby options include European Wax Center for hair removal, Ashley Morgan Hair Design for salon services, and Balance Nail Studio.