Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Kent’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.6
339 reviews
5 stars
294
4 stars
12
3 stars3
2 stars4
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being helpful and knowledgeable, while others were criticized for being unprofessional and dismissive.
Staff Knowledge
Several customers highlighted the expertise of staff members like Katie, Jacob, and James, who provided thorough assistance and resolved issues effectively.
Store Experience
Customers appreciated the comfortable environment and quick service, but some reported negative experiences related to store policies and staff behavior.
Sales Practices
Concerns were raised about aggressive sales tactics and misleading information regarding promotions and trade-ins, leading to dissatisfaction.
Technical Support
While some customers received effective technical support, others faced unresolved issues and were directed to corporate stores for help.
- TMTianna McCormickNov 14, 20255.0Went in yesterday just with a question and ended up leaving with a new phone for my brother and I…Jeff made the experience very quick, easy and painless. He clearly knew his stuff and answered any questions I had very clearly! He did try to sell me on other products, which is a key part of his job, but he wasn’t overly pushy and didn’t make me uncomfortable when I declined, as someone who works in sales as well, it was very refreshing and much appreciated!
- JTJessica TiceNov 13, 20255.0Went in to switch 7 lines from a different provider and worked with Jacob. He answered all of our questions and got us the best deal possible. We could not have made a better decision.
- TBTanya BiererNov 9, 20251.0My mom went into the store for help with a bill that she wasn’t supposed to get and the man that was working was very rude to her and another guy who was working came up to her and asked if she was being helped and when she said “no” he fist bumped the guy that was “helping” her. My mom is a sweet old lady and they made her feel bad about herself for not having the knowledge they have. This was unacceptable!
- EFEdward FergusonOct 14, 20251.0Terrible experience Would NOT recommend
- ALAmanda LinzAug 20, 20255.0I went in to fix the problem with transferring phones. I tried it at home and not everything transferred. I purchased the phone from a different store and they were more than willing to help… at no charge.
Frequently Asked Questions About Verizon
What brands of smartphones can I find at Cellular Sales in Kent, OH?
Cellular Sales offers smartphones from Apple, Samsung, Google, Motorola, LG, HTC, and Asus.
What services does Verizon at 2574 State Route 59 provide?
They provide Verizon wireless plans, prepaid wireless, Hum smart car services, home phone, home internet, and mobile hotspot services.
What are the store hours for Cellular Sales in Kent, Ohio?
The store is open Monday to Saturday from 9:00 AM to 9:00 PM and Sunday from 11:00 AM to 6:00 PM.
Can I pay my Verizon bill in-store at Cellular Sales?
Yes, you can pay your Verizon bill in-store at this Cellular Sales location.
Does the Kent Cellular Sales location require appointments?
No, appointments are not required, but you can call ahead to make one if you prefer.
What payment options are accepted at Cellular Sales in Kent?
They accept American Express, Discover, MasterCard, and Visa credit cards.
Is in-store pickup available for products at this Verizon store?
Yes, in-store pickup is available.
What nearby places can I visit after shopping at Cellular Sales in Kent?
Nearby you can visit Taco Bell for a quick meal or Birdie Shack for miniature golf and batting cages.
Are there nearby services for key and lock needs near Cellular Sales?
Yes, minuteKEY is nearby for key and locksmith services, helpful if you need keys made while visiting the area.
Where can I find other electronics or mobile phone stores near Cellular Sales?
You can find Walmart Ravenna nearby, which offers mobile phones, electronics, and nursery and gardening supplies.