Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Highland Heights, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
215 reviews
5 stars
189
4 stars
8
3 stars2
2 stars1
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Austin, Jalen, and Jordan.
Efficiency
Several reviews highlighted the quick service and minimal wait times, with staff effectively managing multiple customers at once.
Mixed Experiences
While many had positive experiences, some customers reported issues with service quality and communication, particularly regarding appointments and billing.
Product Knowledge
Customers frequently noted the staff's expertise in explaining products and services, helping them make informed decisions.
- JBJohn BopeDec 30, 20255.0JD was very helpful and extremely patient with me. He help set up 90 percent of of phone. He is a great employee.
- HPHaley P.Dec 24, 20255.0i just had the BEST experience at this verizon.GM jordan was soooo kind and patient to my mom,and me.i got a GREAT deal on my phone!!!thank you jordan and austin.you are the best!!!!
- CCCoryDec 15, 20255.0Please disregard that previous review! That guest, unfortunately, was at another location and never made a purchase from us here in Highland Heights. This type of thing happens often with there being so many of our locations so close to each other. I assure you our wait times are at a minimum and our staff is top-notch as they always have been. Stop in today and see for yourselves Happy Holidays 🎁
- GGGiaNov 24, 20251.0Came in an purchased 3 devices only to be made to wait for over 30 minutes while someone who came in after us was serviced. A horrible way to treat someone who is patronizing your business. You all need to do better!
- MMMike MurrayOct 17, 20255.0Cool. Personable. Educationable.
Frequently Asked Questions About Verizon
What products and services does the Verizon store in Highland Heights offer?
The Verizon store offers wireless devices such as phones, tablets, smartwatches, and accessories, plus services like new lines, upgrades, and device protection.
What are the store hours for the Verizon Highland Heights location?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturdays 10:00 AM to 6:00 PM, and Sundays 12:00 PM to 6:00 PM.
What payment methods are accepted at this Verizon retailer?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Is in-store pickup available at this Verizon store?
Yes, this store offers in-store pickup for orders.
Does the store provide free Wi-Fi for customers?
Yes, free Wi-Fi is available at this Verizon location.
What languages are spoken at the Verizon store in Highland Heights?
The store offers services in both English and Spanish.
Where exactly is the Verizon store located in Highland Heights?
It is located at 6343 Wilson Mills Road, Highland Heights, OH 44143, USA.
What nearby dining options are available around the Verizon store?
Customers can visit Panera Bread, Poke Cleveland, QDOBA Mexican Eats, Naya Bistro, Burgers 2 Beer, La Fiesta Mexican Restaurant, and Hibachi Japanese Steakhouse nearby.
Are there other Verizon authorized retailers near this location?
Yes, there are nearby authorized retailers such as Victra — Verizon Authorized Retailer, GoWireless - Verizon Authorized Retailer, and GoWireless Verizon Premium Retailer.
What nearby amenities can make a visit to the Verizon store more convenient or enjoyable?
Nearby places include Malley's Chocolates for sweets, Kane & Figler Optometry for eye care, as well as studios and salons like Studio 3 Salon & Spa East, A Spot Salon & Spa, and The Colorist Salon. There are also gyms like YogaSix and Title Boxing Club for fitness enthusiasts.