Verizon

Reviews

• CB

  Courtney Bailey

  Dec 29, 2025
  1.0
  I went to this store because my iPhone completely stopped working, and I wanted to buy an unlocked iPhone outright and have it activated on my existing phone line. I wanted to make sure this was possible before I made the purchase, so I asked specifically if I could get an unlocked iPhone on my account. Instead, the salesperson told me I could “upgrade” to an iPhone 17 for the same price as an older unlocked phone ($250). This sounded like a great deal, but I was a little confused about how it was possible, so I kept asking if anything about my current plan or lines would change. She assured me multiple times that nothing would be different. Once my card was charged and the phone box was opened, she mentioned an extra SIM card, claiming I wouldn’t need it since my old phone wasn’t working. This raised a red flag—why would there be an additional SIM card if nothing was changing with my plan? After pressing for clarification, she finally admitted that in order to get the phone at that price, they’d added a fourth line to my account, locked into a three-year contract. This was never disclosed upfront. If I hadn’t questioned the extra SIM card, I would have gone home and found out later about the additional line and long-term contract on my bill. To make things worse, when I objected, they told me I’d have to pay a $50 restocking fee because the phone box had already been opened—even though I had been misled. After escalating the issue, the manager agreed to waive the restocking fee. I left and went to Micro Center, where I bought a phone outright for $250 and had it activated for free with no hidden terms or strings attached. Be very careful with these “deals.” They’re not upfront about how they work and will do whatever it takes to make a sale. If you need a new phone, I highly recommend buying it outright and avoiding these upgrade scams.
• JB

  James Baughman

  Dec 13, 2025
  5.0
  Attentive staff, quiet atmosphere and prompt service
• KS

  Kevin Smith

  Nov 3, 2025
  1.0
  I have an iPhone 16 Pro plus. I went to upgrade my phone to 17. The girl who tried to take care of me was not motivated to do anything if she did not want to work. She should’ve just called off if she was unhappy or whatever. But if you’re gonna be there and get paid, you should do your job. She told me that my phone was reported as stolen even though I have the phone right here I never reported it stolen. I asked her what my next option started. She said I can’t do anything because your phone is stolen. I told her again why don’t you just look at the MEIE or whatever you can see the phone right here my matches I am who I am. What is the problem? It was so embarrassing for her to say that my phone was stolen where I was trying to do some kind of scam. I had my ID I had everything she just wasted my time and lied about that whole thing about my phone being reported as stolen. I asked her if she can just call whoever and get it to where I can upgrade the phone. She just was useless. I did not know her name. I think she was like Spanish or something. Torta. I went there on a Saturday. I got my iPhone 16 from the same location and she even acknowledge that she can see that cause she didn’t feel like working that day because she told me I had to call Verizon myself and the way it was 35 minutes. I have then proceeded to just order it on my Verizon app. Customer service these days are just standards are just horrible. I’m in the restaurant business. I enjoy what I do but people like me from having a bad day. I don’t take it out of my customers.
• NC

  Nichele Cantrell

  Oct 29, 2025
  1.0
  I would put no stars but I have to put one so I just got my phone bill and it's over $300. I added a line for my husband and we went in and spoke to a guy. Told us that we was going to just do everything right there the activation fee all that. So on our first bill it wasn't going to be a lot of money and then he sold us a otterbox and said he would give us a deal. Told us it would be $20. Well we had our 2-year-old daughter with us so we really wasn't paying attention nor did we think that something that's supposed to be professional is going to get us so i get my receipt out and dude lie to us so bad when we went in and got this phone told us the phone was free it's not told All the activation and all that was being paid for that day I paid 211 but what I paid for was a 80 dollar phone case card activation In a device setup I'm pist and something should be done for real
• PS

  Prof. Tony S

  Oct 4, 2025
  5.0
  I know I can get good service

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