Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Fairlawn for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
367 reviews
5 stars
199
4 stars
41
3 stars
32
2 stars
19
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for rudeness and lack of knowledge.
Billing Issues
Numerous customers reported problems with billing, including being misquoted on prices and experiencing unexpected charges.
Wait Times
Many customers expressed frustration with long wait times and inadequate staffing, leading to poor service experiences.
Sales Practices
Several reviews mentioned aggressive upselling tactics and misleading information regarding promotions and services.
Store Environment
The store environment received mixed reviews, with some noting cleanliness and organization, while others described it as unprofessional and chaotic.
- NSNurlan Sadibekov3 days ago1.0Refused to order phone from store, just gave the 1800 customer service phone number to call, the stores would order for me and let to pick up the phone from store, only reason of my visit to this location was closer to my current stay. It’s weird that all verizon stores say different stories at different locations.
- BWBrittany Welsh5 days ago5.0Sabrina was great! Super helpful and got me exactly what I needed.
- DFDerek FayJan 5, 20261.0Horrible customer service all 3 times I have visited this location. Billing issues since 1st of December with no resolution. Customer service and this retail location made us feel like delinquent. NOT HAPPY!!
- MMMarty MartinDec 23, 20253.0It was ok I had an issue with what I pay for my phone bill which is 128 dollars a month. To me it was extremely high for a phone . But the guy I dealt with I got pretty angry because I told him how high my plan was when my wife was on it with me and he said there is no way .so I plainly told him look man I know what I paid for the plan ,so I paid my phone off and I believe I will give spectrum Mobil a try do to my plan would be around 50 dollars with unlimited talk and text .
- KCKevin CartwrightDec 23, 20251.0Store is no help at all. Screwed up my billing. Illegally shut my phone off causing me to lose money until I paid cash. Do not go to this store they just try to up sell and screw up ur billing and will turn ur phone off without any notices on ur account. Paid in full on time every month. Close your store. Also the cash machine in there looks like a money laudering machine. Doesn't attract the right customers. Never coming back to Verizon or signing any deals with them. Also noticed recently u guys said u slowed down peoples phones. I noticed that while working. I paid good money to have the fastest service so I wouldn't have cellular issues. You guys suck !
Frequently Asked Questions About Verizon
What are the Verizon store hours in Fairlawn?
The Verizon store in Fairlawn is open from 9:00 AM to 7:00 PM Monday through Saturday, and from 11:00 AM to 6:00 PM on Sundays.
Can I schedule an appointment before visiting the Verizon store?
Yes, you can schedule an in-store appointment online or through the My Verizon app for a more convenient visit.
Does the Verizon Fairlawn store offer in-store pickup for online orders?
Yes, the store offers in-store pickup for online orders, as well as free 2-day shipping and same-day delivery in select areas.
Which mobile phone brands are available at the Verizon store in Fairlawn?
Verizon Fairlawn carries popular mobile phone brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What types of services does the Verizon store provide?
The store offers mobile plans, wireless internet plans, and voice plans to meet various customer needs.
Is there free Wi-Fi available at the Verizon Fairlawn store?
Yes, the Verizon store provides free Wi-Fi for customers during their visit.
How can customers paying at Verizon Fairlawn pay?
Customers can pay using checks, debit cards, and mobile NFC payments; cash is not required exclusively for transactions.
Where is the Verizon store located in Fairlawn?
The Verizon store is located at 3750 W Market St, Fairlawn, OH 44333, USA.
Are there dining options near the Verizon store in Fairlawn?
Yes, nearby dining options include The Original Steaks and Hoagies for sandwiches, QDOBA Mexican Eats for Mexican cuisine, and Burntwood Tavern offering a variety of gluten-free meals and drinks.
What nearby places can help customers find the Verizon store more easily?
Nearby landmarks include Walmart Fairlawn - W Market St for shopping and the Huntington Bank ATM (Walk Up), which can serve as reference points when locating the Verizon store.
Are there other services or shops near Verizon Fairlawn that customers might visit?
Yes, customers can also visit nearby places such as Supercuts for haircuts, Nail Studio for beauty services, and USPS Collection Point for mailing needs, making it convenient to combine errands.