Verizon

4.3
257 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Columbus, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
2507 East Main Street, Columbus, OH
43209, United States

Hours

Reviews

4.3
256 reviews
5 stars
198
4 stars
9
3 stars
10
2 stars
10
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and professionalism of staff members like Marcus, JT, and Hunter, while others reported negative experiences with unprofessional behavior from certain employees.

Knowledgeability

Several reviews highlighted the staff's knowledge and ability to assist with complex issues, particularly mentioning employees like Antonio and Donavan.

Mixed Experiences

While some customers had excellent experiences and recommended the store, others reported significant issues with service quality and management, indicating inconsistency in customer experiences.

Store Management

There were complaints about the store's management and operational hours, with some customers expressing frustration over unprofessional behavior and lack of assistance.
  • JS
    John Shaver
    4 days ago
    5.0
    They do the simple things right which is often not the case when dealing with cell phone issue.
  • SP
    Sandra Phalen
    Jan 4, 2026
    5.0
    Marcus was amazing and very helpful in resolving my problem. He was extremely knowledgeable and kind. Marcus gave us the best customer service ever. Thanks again for your great customer service, as well as, being very sensitive and caring in resolving our issue.
  • RL
    Ryan Lane
    Jan 3, 2026
    5.0
    Tanesha was very helpful at the Bexley store and guided me to the phone and plan that was right for me.
  • KI
    Kamal Ingram
    Dec 11, 2025
    5.0
    Great store, Marcus was very helpful! I had problems all day and he was able to save the day!! Thanks again for the great service!
  • TW
    Tyrek Winsley
    Dec 6, 2025
    1.0
    I went to get my service resorted after I payed my bills and the worker was very rude and unprofessional she looked at me said " what am I supposed to do " lol don't go to this store it sucks go the one on high street way better workers and way more helpful

Frequently Asked Questions About Verizon

What types of products can I find at Verizon on East Main Street in Columbus, OH?

Victra, a Verizon Authorized Retailer, offers a wide range of wireless devices including phones, tablets, smartwatches, home internet, accessories, and device protection.

What are the store hours for the Verizon Authorized Retailer on 2507 East Main Street?

The store is open Monday through Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM.