Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Columbus, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
252 reviews
5 stars
185
4 stars
14
3 stars
7
2 stars
8
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised individual staff members for their helpfulness and professionalism, others reported severe issues with customer service, including long wait times and unresponsive management.
Staff Knowledge
Several reviews highlighted the knowledge and expertise of staff members, particularly Savannah and Justin, who were noted for their ability to assist customers effectively.
Billing Issues
Multiple customers expressed frustration over billing discrepancies and unauthorized charges, indicating a lack of transparency and reliability in the billing process.
Store Operations
There were complaints about the store's operational practices, including staff being unhelpful, refusal to assist with certain issues, and a general lack of customer care.
- PTPatrick Trimbach2 days ago5.0Unbelievable service from Alyssa. She went above and beyond to help us. After spending most of the day in the store because of hurdle after hurdle, she remained calm and friendly to everyone. She even stayed for over 2 hours after closing to continue to help us. She’s a good one, protect her at all costs.
- SHSherry HartDec 20, 20255.0Sales person Leslie, was very nice, knowledgeable And took care of us quickly
- RPRob PilgerDec 7, 20251.0My wife wasted four hours in this horrible store today, First off she’s on chemo, she wasted four hours of her time due to Utter incompetence, They couldn’t fix her phone the employee they spent more time on his phone watching the football games did he did to help my wife, the store manager should fire this employee, the store manager should check themselves for running such a poor operation, I told my wife to LEAVE Verizon, I mean 4 hours of poor customer care and no concern what so ever to her current state, to the store manager here, how are you employed!? A joke. Stay away from this store people it’s a joke.
- ACArturo CastroNov 8, 20255.0Good experience
- KZKelly ZieglerOct 18, 20255.0I had such an amazing experience at this verizon store. I want to highlight the service that I received from Jesse. He went above and beyond to try to fix an issue with my husband's phone. Thank you, Jesse and Verizon!!
Frequently Asked Questions About Verizon
What types of products does Verizon offer at the 784 South High Street location in Columbus?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What brands are available at this Verizon Authorized Retailer?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Casemate and Otterbox.
What are the store hours for Verizon at 784 South High Street?
Monday through Friday, 10:00 AM to 7:00 PM; Saturday 9:00 AM to 6:00 PM; Sunday 12:00 PM to 6:00 PM.
Does Verizon at this location offer in-store pickup?
Yes, in-store pickup is available for orders at this Verizon store.
What payment options are accepted at this Verizon store?
Accepted payment options include American Express, Discover, Mastercard, Visa, Apple Pay, Samsung Pay, Android Pay, cash, and debit cards.
Does Verizon at 784 South High Street provide free Wi-Fi?
Yes, the store offers free Wi-Fi for guests.
Is there a Verizon store near The Butcher Shop Fitness in Columbus?
Yes, the Verizon store at 784 South High Street is nearby The Butcher Shop Fitness, making it convenient for fitness enthusiasts to visit for wireless products or services.
Can I visit Verizon after dining at Taco Bell nearby on South High Street?
Absolutely, Taco Bell is close to the Verizon store, so you can enjoy a meal there before or after shopping for wireless devices and accessories at Verizon.
Are there any banking services near the Verizon store I can use?
Yes, U.S. Bank and a U.S. Bank ATM are located nearby, providing convenient access to financial services during your visit to Verizon.
What languages are spoken at this Verizon Authorized Retailer?
The store provides service in English and Spanish to accommodate its diverse customers.