Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Columbus’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.8
1,130 reviews
5 stars
1,064
4 stars
20
3 stars5
2 stars7
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff consistently received praise for their helpfulness, professionalism, and ability to resolve issues efficiently.
Knowledgeable Staff
Many customers highlighted the representatives' expertise in explaining options and assisting with phone setups.
Positive Experiences
Overall, customers reported enjoyable experiences, often mentioning the friendly atmosphere and willingness of staff to go above and beyond.
Mixed Reviews
While most feedback was positive, a few customers reported negative experiences, particularly regarding billing issues and unprofessional behavior from some staff.
- KWKelly White3 days ago5.0Eli was awesome he helped me out and explained everything perfectly. Customer service was perfect. The dimples are definitely a plus 😄
- DLDave Lackey3 days ago5.0We met with Chad to replace our existing (old) phones. He was very knowledgeable and helpful, and helped us not only find much better phones, but a cheaper plan that delivered more.
- DLDemetria LawDec 23, 20255.0Went in today and Hunter was absolutely amazing, he fixed an issue another store caused in a timely manner. I was able to leave with the phone I was promised to have by Christmas from the other store, I had told myself that I would never go into a store again to do my upgrades because of the experience but Hunter made all the difference and I was very pleased he was nice and very professional.
- LPLawrence PointerDec 17, 20255.0I had got Elijah Harvey and he was real helpful. He was able to set me and my brother up with new phones and made the transition from my previous carrier nice and simple.
- SRSuzy RhombergDec 9, 20255.0Quinton at the Verizon store on 5th Avenue and Northwest Boulevard was incredible. I walked in locked out of my SIM card, not even entirely sure what I needed, and he immediately took charge. He was professional, friendly, and extremely efficient—he figured everything out quickly and had me back up and running in 10 minutes. What really stood out was how easy he was to talk to and how smooth he made the whole process. Quinton’s problem-solving skills, expertise, and approachable attitude made a stressful situation effortless. Employees like him are a real asset—highly recommend asking for him if you visit the store. I absolutely adore him. Thank you, thank you for your help today!
Frequently Asked Questions About Verizon
What brands of smartphones can I find at the Verizon store on 1307 W 5th Ave?
You can shop smartphones from Apple, Samsung, Google, Motorola, LG, HTC, and Asus at this Verizon location.
What are the opening hours of the Verizon store at 1307 W 5th Ave?
The store is open from 9:00 AM to 9:00 PM Monday through Saturday, and from 11:00 AM to 6:00 PM on Sundays.
Does the Verizon store at this location offer in-store pickup?
Yes, Cellular Sales at 1307 W 5th Ave offers in-store pickup services.
Can I pay my Verizon bill in-store at the Cellular Sales location?
Yes, you can pay your Verizon bill in-store at the Cellular Sales Verizon Authorized Retailer.
What payment methods are accepted at the Verizon store on 1307 W 5th Ave?
The store accepts American Express, Discover, Mastercard, and Visa credit cards.
Is it necessary to have an appointment to visit the Verizon store at 1307 W 5th Ave?
No appointment is required; customers can stop by anytime during business hours or call to make an appointment if preferred.
What wireless plans and services are available at this Verizon store?
You can get various Verizon wireless plans, including prepaid wireless, Hum smart car service, home phone, home internet, and mobile hotspot services.
Are there any restaurants near the Verizon store where I can grab a meal?
Yes, nearby options include Chipotle Mexican Grill, Dewey's Pizza - Grandview, Taco Bell, 2 Brothers Tacos food truck, Happy House Chinese Restaurant, Kyushu Ramen Bar, and Penn Station East Coast Subs.
Where can I get my car washed or detailed near the Verizon store on 1307 W 5th Ave?
SmartWash car wash and auto detailing services are conveniently located near the Verizon store.
Are there beauty and relaxation services close to the Verizon location on 1307 W 5th Ave?
Yes, you can visit May Hair and Skin salon, MOBO Med Spa - Columbus West, or Serenity By Shayrn for beauty and spa treatments nearby.