Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Columbus for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
443 reviews
5 stars
199
4 stars
53
3 stars
34
2 stars
28
1 star
129
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times, rude staff, and unfulfilled promises.
Staff Knowledge
While some staff members were praised for their knowledge and helpfulness, others were criticized for providing incorrect information and being unhelpful.
Appointment Issues
Customers expressed frustration over the need for appointments, often being turned away or experiencing long waits despite having scheduled times.
Billing Problems
Numerous reviews highlighted issues with billing discrepancies and unfulfilled promotional offers, leading to dissatisfaction with the overall service.
Mixed Experiences
Some customers had positive experiences with specific employees, indicating that service quality may vary significantly depending on the staff member.
- TWTrevor WillsNov 15, 20255.0The associate that helped me; A.J. Was a Blessing!! Was very personable and able to be a savior to all my problems 🙏🏼 I upgraded and has a surplus of issues with a few trade ins (Thanks Best Buy 😒) but the legendary A.J. Was able to resolve my issues and answer my questions in a manner that was professional and personable! Verizon is lucky to have such a rockstar working for them!
- JJJayOct 26, 20252.0Be prepared to wait two hours. Staff disappera in the back constantly. My first visit the customer rep was great but I noticed the long wait. My second visit its like the back room is a lounge spot where employees go when they dont want to be seen or play on phone. Its unfortunate because some of the staff are great.
- DHDavid HerdmanSep 1, 20251.0Horrible. They don't handle "Business" accounts. But you aren't told that until you have sat in their really uncomfortable chairs for 30+ minutes.
- TPTrevor ParryAug 31, 20251.0If I could give 0 stars I would. Rep in store said I could upgrade my home internet equipment and get NFL Sunday Ticket free. I asked multiple times about a catch. He said none. I had to change over all the WiFi stuff in my house to the new one and set it all up. I had to return to the store and return the box. Then I had to return the extender by UPS and set up a new one. Nothing about NFL Sunday Ticket. Returned to the store today because phone rep said I had to take it up with them. They left me waiting for 30 minutes and returned with a phone number to call and said they cannot do anything else but admitted I was lied to. I called the number they gave me and it was for a prepaid card. Absolutely horrible service. Do not go to this store! Update: Took the actions noted in the response below. Haven't heard a thing. I had my hopes up but this is consistent with how I've been treated all along.
- IKIssa KailehAug 23, 20255.0Thank you to Stanley. Great customer service.
Frequently Asked Questions About Verizon
What are the Verizon store hours at Polaris Center in Columbus?
The Verizon store at Polaris Center in Columbus is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 7:00 PM.
What services does the Verizon store in Columbus offer?
The store offers mobile plans, wireless internet plans, and voice plans, along with products like business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an in-store appointment with Verizon Columbus?
Yes, you can schedule an in-store appointment online or via the My Verizon app to visit the Verizon store in Columbus.
What delivery and pickup options are available at Verizon Columbus?
You can choose in-store pickup, curbside pickup, free 2-day shipping, express lockers, or same-day delivery where available for your orders.
Which smartphone brands can I find at the Verizon store in Columbus?
You can find the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL, including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Does Verizon Columbus accept debit cards and mobile payments?
Yes, Verizon Columbus accepts debit cards, mobile NFC payments, and does not require cash-only transactions.
Is there free Wi-Fi available at the Verizon store in Columbus?
Yes, free Wi-Fi is available at the Verizon store in Columbus for customer convenience.
What nearby places can I visit around Verizon at Polaris Center?
Near the Verizon store, you can visit Great Clips for hair care, Starbucks for coffee, or MOD Pizza for a quick meal.
Are there dining options near the Verizon store in Columbus?
Yes, you can enjoy meals nearby at Waffle House for breakfast, BIBIBOP Asian Grill for Korean cuisine, or Applebee's Grill + Bar for American fare.
What other stores are close to the Verizon store at Polaris Pkwy?
Nearby stores include Sleep Number for furniture and mattresses, T.J.Maxx for clothing and fashion accessories, and Visionworks for eye care services.