Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Columbus for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
446 reviews
5 stars
199
4 stars
53
3 stars
34
2 stars
28
1 star
132
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rudeness, lack of assistance, and unhelpful staff.
Long Wait Times
Numerous reviews mentioned excessively long wait times, often exceeding two hours, with some customers leaving without being helped.
Inconsistent Information
Customers frequently encountered discrepancies in information regarding plans, promotions, and account management, leading to frustration and confusion.
Positive Staff Experiences
Despite the negative feedback, some customers praised specific staff members for their helpfulness and professionalism, indicating that experiences can vary significantly.
- LFLeslie Feng4 days ago1.0Slow on everything.
- MCMichael C4 days ago1.0Went to switch 4 lines from T-mobile to Verizon. Shock, I was lied to about a number of things. "Your activation charges will be waived". They were not and Verizon now says they "can't". More like they wont. I will be on my way to the store to return all 4 phones and move back to T-mobile
- AAANov 23, 20251.06+ year Verizon customer. If you need actual real help steer clear. Came into the store with plan and phones fully picked out, just had to separate 2 lines and put them on a new account. Was told that is something that is impossible to do in store and that I had to call an overseas call center (i.e. I am an informed consumer and there was no way for them to make commission so they were unwilling to help me). I politely asked to not do that as it seems a pretty basic service (why have physical stores if you can't do account management? Seems like a lie) and was bluntly told "No. Let me know when you're ready for the phone number." I stood in the store for two hours on the phone in the store and still did not receive the help I needed. Multiple customers came up to our party to discuss how poorly we were being treated. Store employees glared at me as I had to fight on the phone to get any help. Terrible staff that is rude as hell. Corporate/phone agents even asked for store number and employee names because "this is absolutely something they should be able to help you with in store"!!! What a lovely place! A computer error on the backend that was verifiably false (even admitted to be incorrect by every online support employee) with no end date that anybody could give me left me with no choice but to switch carriers. Thank you to the completely incompetent staff at this store that kicked off these issues that made me switch telecoms, you guys suck! Hope you're not affected by the layoffs! Wonder why you guys are losing subscribers?
- TWTrevor WillsNov 15, 20255.0The associate that helped me; A.J. Was a Blessing!! Was very personable and able to be a savior to all my problems 🙏🏼 I upgraded and has a surplus of issues with a few trade ins (Thanks Best Buy 😒) but the legendary A.J. Was able to resolve my issues and answer my questions in a manner that was professional and personable! Verizon is lucky to have such a rockstar working for them!
- BBBill BucmanOct 26, 20252.0Be prepared to wait two hours. Staff disappera in the back constantly. My first visit the customer rep was great but I noticed the long wait. My second visit its like the back room is a lounge spot where employees go when they dont want to be seen or play on phone. Its unfortunate because some of the staff are great.
Frequently Asked Questions About Verizon
What are the Verizon store hours at Polaris Center in Columbus?
The Verizon store at Polaris Center in Columbus is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 7:00 PM.
What services does the Verizon store in Columbus offer?
The store offers mobile plans, wireless internet plans, and voice plans, along with products like business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an in-store appointment with Verizon Columbus?
Yes, you can schedule an in-store appointment online or via the My Verizon app to visit the Verizon store in Columbus.
What delivery and pickup options are available at Verizon Columbus?
You can choose in-store pickup, curbside pickup, free 2-day shipping, express lockers, or same-day delivery where available for your orders.
Which smartphone brands can I find at the Verizon store in Columbus?
You can find the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL, including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Does Verizon Columbus accept debit cards and mobile payments?
Yes, Verizon Columbus accepts debit cards, mobile NFC payments, and does not require cash-only transactions.
Is there free Wi-Fi available at the Verizon store in Columbus?
Yes, free Wi-Fi is available at the Verizon store in Columbus for customer convenience.
What nearby places can I visit around Verizon at Polaris Center?
Near the Verizon store, you can visit Great Clips for hair care, Starbucks for coffee, or MOD Pizza for a quick meal.
Are there dining options near the Verizon store in Columbus?
Yes, you can enjoy meals nearby at Waffle House for breakfast, BIBIBOP Asian Grill for Korean cuisine, or Applebee's Grill + Bar for American fare.
What other stores are close to the Verizon store at Polaris Pkwy?
Nearby stores include Sleep Number for furniture and mattresses, T.J.Maxx for clothing and fashion accessories, and Visionworks for eye care services.