Verizon

4.4
196 reviews

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 11624 Clifton Blvd in Cleveland, OH 44102

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
11624 Clifton Blvd, Cleveland, OH
44102, United States

Hours

Reviews

4.5
190 reviews
5 stars
160
4 stars
7
3 stars
2
2 stars
4
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received high praise for their helpfulness, while others were criticized for being unresponsive or unhelpful.

Staff Knowledge

Several customers highlighted the knowledge and expertise of staff members, particularly Kate, who was frequently mentioned for her ability to assist with various issues.

Store Hours

Customers reported inconsistencies with store hours, with multiple instances of the store being closed during advertised hours.

Problem Resolution

Many customers expressed frustration with unresolved issues, particularly regarding phone orders and trade-ins, indicating a lack of effective problem resolution.

Overall Experience

While some customers had positive experiences and recommended the store, others had negative experiences that led them to advise against visiting.
  • NG
    Nick X Gory
    Oct 19, 2025
    2.0
    Not the best most friendliest service I've had
  • CC
    Colleen Carroll
    Sep 14, 2025
    5.0
    Scott was very helpful and efficient!
  • JG
    Jaimie Grane
    Sep 12, 2025
    1.0
    Only one clerk in the store even tried to be helpful. Unfortunately I needed to return a phone that was purchased from another Russell owned verizon store. They were having trouble with the system (which I completely understand) and I was told to come back the following week to talk to district manager. When we returned the gentleman who told us to come back pretended he didn't know anything about the situation and district manager was still out. Was given direct number to store which has been called multiple times with no answer. Left voicemail which wasnt retunred. Also was given district managers number, again wasn't answered, and voicemail not returned. Had to personally elevate issure to corporate Verizon for resolution. My advice only ever shop at Verizon owned Verizon stores.
  • CI
    Chris DeBlasis II
    Aug 17, 2025
    1.0
    Do noy go here they are no help. Ordered a pgone through verizon fir puckup at this store, was told it would be ready within 2 hours. Call the number after 4 hours have passed with no change in order status and speak to someone who says they arent physically at the store and get told that we would have been told if there was an issue and the order would have been cancelled and told to come into the store and they would help me out. I arrived at the store the next morning and get told rudely by the worker they arent able to sell the phone, i explain i was already charged for the phone and sold the phone and she said they cant do but cant sell me the phone i was already sold
  • EB
    El mehdi El bane
    Jul 28, 2025
    5.0
    Very nice customer service

Frequently Asked Questions About Verizon

Where is the Russell Cellular Verizon store located in Cleveland, OH?

The store is located at 11624 Clifton Blvd, Cleveland, OH 44102.

What are the operating hours of the Russell Cellular Verizon store?

The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.