Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 11624 Clifton Blvd in Cleveland, OH 44102
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.5
190 reviews
5 stars
160
4 stars
7
3 stars2
2 stars
4
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received high praise for their helpfulness, while others were criticized for being unresponsive or unhelpful.
Staff Knowledge
Several customers highlighted the knowledge and expertise of staff members, particularly Kate, who was frequently mentioned for her ability to assist with various issues.
Store Hours
Customers reported inconsistencies with store hours, with multiple instances of the store being closed during advertised hours.
Problem Resolution
Many customers expressed frustration with unresolved issues, particularly regarding phone orders and trade-ins, indicating a lack of effective problem resolution.
Overall Experience
While some customers had positive experiences and recommended the store, others had negative experiences that led them to advise against visiting.
- NGNick X GoryOct 19, 20252.0Not the best most friendliest service I've had
- CCColleen CarrollSep 14, 20255.0Scott was very helpful and efficient!
- JGJaimie GraneSep 12, 20251.0Only one clerk in the store even tried to be helpful. Unfortunately I needed to return a phone that was purchased from another Russell owned verizon store. They were having trouble with the system (which I completely understand) and I was told to come back the following week to talk to district manager. When we returned the gentleman who told us to come back pretended he didn't know anything about the situation and district manager was still out. Was given direct number to store which has been called multiple times with no answer. Left voicemail which wasnt retunred. Also was given district managers number, again wasn't answered, and voicemail not returned. Had to personally elevate issure to corporate Verizon for resolution. My advice only ever shop at Verizon owned Verizon stores.
- CIChris DeBlasis IIAug 17, 20251.0Do noy go here they are no help. Ordered a pgone through verizon fir puckup at this store, was told it would be ready within 2 hours. Call the number after 4 hours have passed with no change in order status and speak to someone who says they arent physically at the store and get told that we would have been told if there was an issue and the order would have been cancelled and told to come into the store and they would help me out. I arrived at the store the next morning and get told rudely by the worker they arent able to sell the phone, i explain i was already charged for the phone and sold the phone and she said they cant do but cant sell me the phone i was already sold
- EBEl mehdi El baneJul 28, 20255.0Very nice customer service
Frequently Asked Questions About Verizon
Where is the Russell Cellular Verizon store located in Cleveland, OH?
The store is located at 11624 Clifton Blvd, Cleveland, OH 44102.
What are the operating hours of the Russell Cellular Verizon store?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
What brands and products does Russell Cellular offer at the Cleveland location?
They offer Verizon services and products including smartphones, tablets, accessories, and smartwatches from brands like Samsung, Google, Apple, Motorola, and LG.
What payment options are accepted at Russell Cellular in Cleveland?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Does the Russell Cellular Verizon store offer in-store pickup services?
Yes, the store offers in-store pickup for purchases.
Is the Russell Cellular store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
How can customers contact the Russell Cellular Verizon store in Cleveland?
Customers can call the main phone number at +1 216-273-2330 or email cleveland.oh@russellcellular.com.
What nearby food options are available around the Russell Cellular store?
Nearby dining options include Edison’s Pizza Kitchen, Chipotle Mexican Grill, Papa Nick’s Pizza & Pasta, Landmark Smokehouse, and The Diner on Clifton, ideal for a meal before or after visiting the store.
Where can I grab coffee near the Russell Cellular Cleveland location?
Starbucks is located nearby, perfect for a coffee break when visiting the store.
Are there any nearby beauty salons or spas near Russell Cellular?
Yes, nearby are Great Clips, Pro Nails Spa, and Green Opal Salon for hair and beauty services.