Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Cincinnati for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
398 reviews
5 stars
202
4 stars
66
3 stars
39
2 stars
19
1 star
72
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some praising staff for being helpful and friendly, while others report rude and unhelpful service.
Sales Practices
Several customers expressed frustration over aggressive upselling and unauthorized changes to their accounts.
Store Environment
Customers noted uncomfortable seating and poor air conditioning, contributing to a negative in-store experience.
Staff Knowledge
While some employees were praised for their expertise, others were criticized for lacking product knowledge and providing incorrect information.
Overall Experience
Many customers reported dissatisfaction with their experiences, leading to a consideration of switching providers.
- JPJoe PillerNov 9, 20251.0They will lie to you about how much your monthly bill is going to be trap you with all these promotions making it infinitely more complicated to cancel. They don't even have good customer service hours so I can't even ask any questions. Just stay with T-Mobile because that's what I should have done
- NLNick LittleNov 3, 20252.0I don't understand why verizon keeps playing with my phone bill. 1 month it's at a decent rate and then the next is sky high.
- AGAnne GutzwillerOct 1, 20255.0Kenady at the Glenway Cincinnati store was great. Answered all of my questions and taught me how to navigate my problems.
- NRNicole RiddleOct 1, 20255.0Eve was amazing and super helpful right away! Everyone should go to her! Western hills
- JJJoeAug 5, 20251.0Worst customer service I have ever had. We will be switching to another carrier after a sales associate at this location lied to us about a free promotion, and a month later Verizon charged us full price for the phone, and then had the audacity to say we are in the wrong. Verizon is now saying we owe full price for a phone that the sales associate told us would be free with upgrade.
Frequently Asked Questions About Verizon
What products are available at the Verizon store in Cincinnati?
The Verizon store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and business devices like cell phones, mobile hotspots, tablets, and laptops.
What are the store hours for the Verizon Cincinnati location?
The store is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does the Verizon store offer online ordering and pickup options?
Yes, customers can order online and choose in-store pickup, curbside pickup, free 2-day shipping, express lockers, or same-day delivery where available.
How can I schedule an in-store appointment at this Verizon store?
You can schedule an appointment by visiting the store's website or using the 'My Verizon' app available in the Apple App Store.
What payment methods are accepted at the Verizon Cincinnati store?
The store accepts checks, debit cards, mobile NFC payments, and does not require cash only.
Is free Wi-Fi available at the Verizon Cincinnati store?
Yes, the store offers free Wi-Fi to customers.
What nearby dining options are available if I visit the Verizon store in Cincinnati?
Nearby dining options include Popeyes® Louisiana Kitchen for fast chicken, Wendy's for burgers, Pho Viet Ohio for Vietnamese cuisine, Wingstop for wings, Crumbl - Western Hills for desserts, Orange Leaf for ice cream, and Qdoba Mexican Eats for Mexican food.
Are there any nearby health or wellness facilities near the Verizon store?
Yes, you can find Dentists of Westwood, Aspen Dental, Motto Clear Aligners, Athletico Physical Therapy, and Miracle-Ear nearby for dental, hearing, and physical therapy services.
Where can I find other mobile phone stores near the Verizon Cincinnati location?
Nearby mobile phone stores include Cricket Wireless Authorized Retailer and another Verizon store in the vicinity.
What leisure or shopping options are near the Verizon store in Cincinnati?
Nearby leisure and shopping options include Planet Fitness for fitness, Mattress Firm and Toys"R"Us for retail shopping, Eyemart Express for sunglasses, and SalonCentric and Ciny Nails & Spa for beauty services.