Verizon

3.5
565 reviews
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Business Details

9040 Union Cemetery Rd, Cincinnati, OH
45249, United States
(513) 697-0222
https://www.verizon.com/stores/details/ohio/cincinnati/fields-ertel-203784
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About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Cincinnati for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
9040 Union Cemetery Rd, Cincinnati, OH
45249, United States

Hours

Reviews

3.5
392 reviews
5 stars
180
4 stars
54
3 stars
28
2 stars
23
1 star
107

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with staff being unhelpful, rude, or dismissive.

Sales Practices

Numerous reviews mentioned aggressive sales tactics, including adding unauthorized charges and upselling unnecessary services.

Staff Professionalism

There were mixed reviews about staff professionalism, with some employees praised for their helpfulness while others were criticized for being unprofessional or inattentive.

Billing Issues

Multiple customers experienced problems with billing, including unexpected charges and difficulties resolving billing discrepancies.

Store Experience

Customers noted long wait times and inadequate staffing, leading to frustrating in-store experiences.
  • SC
    Sinasi Cecen
    Jan 3, 2026
    1.0
    The staff here do not attend to customers; they make me wait to pay my bill. The idle staff do not perform any tasks.
  • JT
    Jason Thomas
    Dec 31, 2025
    5.0
    Loved it
  • NU
    Navruz Urinov
    Dec 26, 2025
    1.0
    Customer service is crazy
  • EH
    Eric Hahn
    Dec 20, 2025
    5.0
    I just had an absolutely outstanding customer experience with Justin. He helped me solve a really complex and difficult problem and he was an absolute star. Professional helpful and kind. One of my best customer experiences ever
  • BM
    Bre Mercer
    Dec 13, 2025
    1.0
    I ordered my phone online for pickup walked up to the door and it was locked. The store was indeed not closed because they’re helping other customers I can see them and no one came to the door. So I call and no one answered of course! Again they close at 7 it’s 5:30.
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Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Cincinnati?

The Verizon store in Cincinnati is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.

What types of products does the Verizon store in Cincinnati offer?

The store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.