Verizon

Reviews

• JB

  Josh Bennett

  2 days ago
  5.0
  Jehyfi B went above and beyond to help us earlier today when we came in to upgrade our phones as well add a line to our current plan. He was very professional and extremely kind. Thank you for making our experience great!
• BN

  Brandi Nicole

  2 days ago
  5.0
  Went in had a ton of problems with my phone and left with my phone fully in service met the smartest kindest staff, Jehyfi explained everything in a way that was easy for me to understand when I set up a new line he also made sure everything was in working order before we left the store so we had no issues just overall great customer service
• ER

  Eric Robinson

  6 days ago
  1.0
  These guys are liars and con artists. They told me over and over after getting 2 new phones and signing up for an unlimited plan that my bill would only go up 5 dollars a month. Sure enough next bill was double of my last. Signed me up for device protection added a third line. Didn’t agree to any of it. All the victra stores are rip offs they’ll like to your face for commission. I’m still trying to get my bill right 2 months later. Save yourself the trouble and go to a Verizon mother store.
• VS

  Vladyslav Shkliarov

  Oct 15, 2025
  1.0
  I had a terrible experience with this branch! I bought a phone here for my wife. I added a new device to an existing line. I'll have to pay $30 a month for this device. We usually pay $130 for two lines and one phone. Now I've added a new phone + $30. The total should have been $160, but my bill was $240! When I opened this account, I saw that this person had added protection plans to my phone, which I didn't ask him to do! I also picked up the paper he gave me in the store when I bought the phone and discovered something interesting. I paid $193.89 in the store when I purchased it, and he said that the amount was because I paid tax and an activation fee, as well as some other mandatory fees since I buy the phone in the store. He also said that the bill was higher than if I had ordered it online, but he could give me a free case! He quickly scrolled through the document on his tablet and asked me to sign it. But now when I look at the bill, I see that he included a service for transferring data from my old phone and setting up a new one, even though he didn't do that! I did that myself when I got home! He also added a case he promised to give me! So, I ended up overpaying 100 for a service he didn't provide and a case he promised to give me! I also had to disable the additional protection plan he added without my permission! And my bill includes a tax amount I need to pay again and an activation fee... The moral of the story: be careful in this store! They all smile and seem friendly, but in reality, they want to squeeze as much money out of you as possible!
• CK

  Crypto Knockout

  Oct 14, 2025
  1.0
  Was a good place until something changed. Bought 3 Samsung Galaxy phones over the past 3 years. About 6k in total. Always paid up front. Today I went in, new staff, and they wanted to charge $40 for the transfer to my phone that was replaced with their insurance. So I realized this is no longer the place for me to do business. Also, the employee has a black Kia and likes to beep the horn with his alarm key when people walk by. Very stupid and childish.

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