Verizon

4.4
169 reviews
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Business Details

8263 Chippewa Road, Brecksville, OH
44141, United States
(440) 746-0890
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Brecksville, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
8263 Chippewa Road, Brecksville, OH
44141, United States

Hours

Reviews

4.5
165 reviews
5 stars
138
4 stars
5
3 stars
4
2 stars
3
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Daniel, Rachel, and Mary.

Professionalism

Several reviews highlighted the professionalism of the staff, noting their ability to assist customers efficiently and courteously.

Mixed Experiences

While many had positive interactions, some customers reported negative experiences, citing poor service and lack of communication from certain employees.

Product Knowledge

Customers appreciated the staff's knowledge about products and services, which helped them make informed decisions.

Timeliness

Several reviews mentioned quick service, with customers being able to complete their transactions in a timely manner.
  • NP
    Nimesh Patel
    Nov 8, 2025
    5.0
    Daniel is very knowledgeable and helped me quickly fix all the errors with my account.
  • LE
    Lou Elsaesser
    Nov 4, 2025
    5.0
    My Verixon recently received a Norton,"virus found
  • HL
    Hannah Lippman
    Oct 28, 2025
    5.0
    Daniel is honestly great. He understands what being in customer service is all about. He takes care of customers with care and can juggle multiple people at a time while still providing incredible service. However the manager of the store Jonathon is horrible. Whoever allowed that kid to become a manager knows absolutely nothing about running a business. He is inappropriate, has horrible customer service and doesn’t know what he is doing. Even his employees feel as though he is inadequate to be a boss. Find a better manager to run your store. Thank you Daniel for your patience and all of your help!
  • CA
    Christine Adryan
    Oct 2, 2025
    5.0
    The personnel at this store were welcoming, professional and quickly assisted me in buying accessories for my iPhone. My shopping experience could not have been better.
  • KS
    kim such
    Sep 13, 2025
    5.0
    Anyone that says verizon doesn't take care of existing customers hasn't met Daniel! I've never had such an amazing experience. He went above and beyond and exceeded every expectation. He is the only one I will be going to moving forward! Brecksville location is 💯
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Frequently Asked Questions About Verizon

What products and services does Verizon in Brecksville offer?

Verizon in Brecksville offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Services include new lines, upgrades, new devices, and accessories.

What are the store hours for Verizon in Brecksville?

The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.