Verizon

4.4
376 reviews
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Business Details

36050 Detroit Rd, Avon, OH
44011, United States
(440) 934-0576
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Avon, OH. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
36050 Detroit Rd, Avon, OH
44011, United States

Hours

Reviews

4.4
371 reviews
5 stars
304
4 stars
13
3 stars
2
2 stars
6
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently praised for being friendly, helpful, and knowledgeable, with many customers highlighting individual employees for their exceptional service.

Sales Experience

Customers reported positive experiences during the sales process, noting that staff were patient and thorough in explaining options and assisting with upgrades.

Issues with Billing

Several reviews mention problems with billing and unexpected charges, particularly related to business accounts and upgrades, leading to customer dissatisfaction.

Store Environment

The store is described as welcoming and comfortable, with a positive atmosphere that encourages customers to return.

Mixed Experiences

While many reviews are positive, there are notable complaints about unhelpful staff and negative experiences, particularly regarding account management and service issues.
  • LT
    Leslie Telloni
    2 days ago
    5.0
    Had a great experience at the Verizon store in Avon today. Madi and Brandon were pleasant, professional and knowledgeable! Highly recommend this location!
  • AD
    Anne Dillon
    Dec 18, 2025
    5.0
    Devin was great! Friendly and helpful.
  • SB
    Shannon Barrett
    Dec 18, 2025
    5.0
    Justin W at the Avon Verizon was incredibly helpful and professional. He was very patient and kind as we needed assistance adding me to the family plan. We appreciated his willingness to help and also his dedication to ensuring we were getting the best deal. Thanks again Justin!
  • CP
    Chad Pettis
    Dec 12, 2025
    5.0
    Madison has been extremely helpful. He's friendly and personable as well as extremely knowledgeable and efficient. This location has been really great to work with.
  • AR
    amanda Royak
    Dec 11, 2025
    5.0
    Mady was very helpful and patient!
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Frequently Asked Questions About Verizon

What kinds of products does Verizon in Avon, OH offer?

Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.

What are the operating hours of the Verizon store in Avon, OH?

The store is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 19:00 PM.