Verizon

3.8
384 reviews
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Business Details

551 E State St, Athens, OH
45701, United States
(740) 594-7735
https://www.verizon.com/stores/details/ohio/athens/athens-339285
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About

Cell Phone StoreElectronics Store
Visit our store at Athens for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
551 E State St, Athens, OH
45701, United States

Hours

Reviews

3.7
271 reviews
5 stars
140
4 stars
32
3 stars
34
2 stars
6
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, ranging from helpful and friendly interactions to reports of rudeness and unhelpfulness from staff.

Billing Issues

Numerous customers reported significant problems with billing, including unexpected charges, incorrect plans, and difficulties in resolving these issues.

Store Experience

Many reviews highlighted long wait times and inadequate staffing, leading to frustration among customers seeking assistance.

Product Knowledge

While some employees were praised for their knowledge and helpfulness, others were criticized for providing incorrect information or failing to assist effectively.

Management Concerns

Several reviews mentioned negative experiences with store management, including unprofessional behavior and a lack of support for staff and customers.
  • DH
    Diane Hill
    4 days ago
    1.0
    I called this Verizon store about switching from AT&T. I went into the store a couple days later and met with the guy who quoted me the price. He was able to switch the service on my phones quick. When I asked him about the plan, he said everyone is automatically signed up on the welcome plan and that I had to call a number to get the 55+ plan. The next day I got an email from Verizon with a purchase receipt that he drew a line where the customer signature was. Instead of the $83 he quoted me, it said my service would be $198 each month. My AT&T service for two phones and a watch with the 55+ plan was only $90. Not only did he quote me a price that was wrong to get me to switch, but he signed the agreement as me.
  • ST
    saffron tonton
    Sep 19, 2025
    5.0
    My experience today was genuinely full of Calm & Clarity. The Verizon Specialist was in the present. moment with me~ Knowledgeable* engaging and calm.. I have full confidence in my new iPhone 17 Pro Max. Because of him. His name is Aaron. A truly kind human.Being 🌺
  • LB
    Latna Bennington
    Sep 6, 2025
    3.0
    They have 3 cells and 1 Internet in my bill. I only have Internet
  • RF
    Rita Fultz
    Sep 5, 2025
    5.0
    I have been. In the store and every body has help me
  • NE
    Nicholas Ellis
    Aug 30, 2025
    4.0
    Sales girl (Jess I think her name was?) Was very sweet and made the process very smooth as well as helped us in every way she could. Manager was not pleasant though. Kept seeing her giving the stink eye to the sales girl and us for turning down extra services that we didn't want.
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Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Athens?

The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.

Which mobile brands does Verizon Athens offer?

They offer Apple, Samsung, Motorola, Google, Kyocera, and TCL devices.