Many customers praised the kindness and attentiveness of the staff, highlighting their compassionate treatment of pets.
Pricing Issues
Several reviews mentioned concerns about high prices for services, with some customers feeling that charges were excessive or unjustified.
Communication Problems
There were multiple complaints regarding poor communication and lack of follow-up from the veterinary staff, leading to frustration among pet owners.
Staff Turnover
Customers expressed dissatisfaction with the recent turnover of veterinarians and staff, which has impacted the quality of care and familiarity.
Mixed Experiences
While some customers had excellent experiences, others reported severe issues, including misdiagnoses and inadequate care, leading to a lack of trust.
JP
joann perez
Dec 4, 2025
5.0
If I could give more than 5 stars on this I would! From the moment I found this doctor’s office for my dog, to stepping in the office, everyone was super kind, friendly, even down to the doctors, front desk, medical assistants, everyone. I found a place who actually cares for my dog. My dog had to undergo 2 surgeries and they explained everything thoroughly from prior to the surgery to the aftercare. Even when I was going through a rough time during the healing process for my dog, they have reassured me every step of the way and have been extremely helpful! I’m so grateful for everyone there and appreciate everything they do as they truly do care for every animal that steps in that office. Thank you guys so much for all that you do! I highly recommend this office to anyone!
AK
Arwyn K
Nov 2, 2025
1.0
brought in our cat for her annual checkup and routine vaccines. they tried to charge us $400. when we balked at the price, we were offered some sort of membership program that “covers” appointments and vaccines and would be $800 a year! highway robbery! they then separated our cat from us and acted surprised when she freaked out. they refused to examine her with us in the room—something about it being too “loud” even though we were the only people at the clinic—and instead gave us a sedative to give her before bringing her back. the sedative was only $20 so we dodged that bullet and called other vets to confirm that their pricing was outrageous. we will *not* be bringing our cat back.
RL
R L
Oct 9, 2025
2.0
How much lab work does it take to diagnose kennel cough? Really? $1300+? am I paying for someone's tuition all at once? Wow! Went there in an emergency, end up leaving, charge for the visit with no medicine. found someone else for so much cheaper and received the antibiotics that my pet needed. I have to wonder why the vet knows my pet needs antibiotics, but refuse to prescribe it unless we pay for a huge amount of lab tests that is use to confirm an infection! This is why human health insurance have to pre-authorize certain test and treatment. Not fair but we have to wonder!
VR
Vann R.
Oct 1, 2017
5.0
Took my crested gecko in for a check up and Dr. Moore who specializes in reptiles was so good at handling my gecko. I trust him and his judgements. He's super chill and will definitely be coming back here with my gecko in the future.👍🏼
Frequently Asked Questions About Bond Animal Hospital
What types of animals does Bond Animal Hospital treat?
Bond Animal Hospital treats a wide variety of animals including dogs, cats, birds, reptiles, rodents, exotic animals such as bearded dragons, ferrets, and small mammals.
What are the operating hours of Bond Animal Hospital?
The hospital is open Monday to Thursday from 8:30 AM to 5:30 PM and on Friday from 8:30 AM to 2:00 PM. It is closed on Saturdays and Sundays.
Which veterinary services are offered at Bond Animal Hospital?
Services include acupuncture, advanced radiology, diagnostics and lab testing, surgery, vaccinations, preventive care, dental disease treatment, pain management, allergy testing, and more.
Is Bond Animal Hospital accredited by any veterinary associations?
Yes, Bond Animal Hospital is accredited by the American Animal Hospital Association (AAHA).
What payment methods are accepted at Bond Animal Hospital?
The hospital accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
Where is Bond Animal Hospital located?
Bond Animal Hospital is located at 250 Central Avenue, White Plains, NY 10606, USA.
Does Bond Animal Hospital have any online presence?
Yes, you can find them on their website at https://vcahospitals.com/bond, and also on Facebook at https://www.facebook.com/108148565907117.
Are there any special offers for new patients at Bond Animal Hospital?
Yes, new patients can get a Free First Exam coupon by visiting their special offer page on their website.
What nearby places can help me find Bond Animal Hospital?
Nearby landmarks include the Amoco gas station, Buon Amici Italian Restaurant, and School of Rock White Plains, which can help you navigate to Bond Animal Hospital on Central Avenue.
Are there nearby dining options to consider when visiting Bond Animal Hospital?
Yes, near the hospital you can find several restaurants such as Buon Amici Italian Restaurant, Tsuru Restaurant offering Indian and Japanese cuisine, and El Poblano which serves Tex-Mex and Latin American food.
What community services or recreational facilities are near Bond Animal Hospital?
Nearby you can find the Hartsdale-Greenburgh Rotary community service center and The Missing Link Powerlifting Team gym for sports and recreation.