Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Watertown for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.0
308 reviews
5 stars
181
4 stars
47
3 stars
21
2 stars
14
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received high praise for their helpfulness and professionalism, others were reported as rude or dismissive.
Wait Times
Many customers experienced long wait times, often exceeding an hour, leading to frustration and dissatisfaction.
Staff Knowledge
Several reviews highlighted knowledgeable staff who provided effective assistance, although there were instances of staff being unhelpful or misinformed.
Store Management
Concerns were raised about the management style, particularly regarding employee behavior and customer treatment, with specific mentions of a manager being rude.
Store Environment
The store layout and check-in process received criticism for being disorganized, contributing to customer confusion and dissatisfaction.
- LWLarry Williams2 days ago5.0We met with RJ regarding several issues and he resolved all of them successfully, which we greatly appreciated!
- DCDena ColeNov 7, 20253.0Still new service but quick service when i walked in. No waiting . They topped and paid off phone from current provider for the switch. I will do a follow up in a month after having ongoing services. Not enough usage yet
- SSSkip starrOct 9, 20251.0Service sucked every time I needed anything. I no longer use their service
- KCKiara CopelandSep 30, 20255.0Thank you Johnny for your splendid service! I appreciated your help so much and I will definitely be recommending this store to my friends.
- NNNicholasSep 27, 20255.0Nicky was a great help. I high recommend asking for her when you go in.
Frequently Asked Questions About Verizon
What are the Verizon store's hours of operation in Watertown?
The Verizon store in Watertown is open Monday through Saturday from 9 AM to 7 PM, and on Sundays from 10 AM to 5 PM.
Where is the Verizon store located in Watertown, NY?
The Verizon store is located at 21882 Town Center Dr, Rte 3 Town Center, Watertown, NY 13601.
Which smartphone brands are available at the Verizon Watertown store?
Verizon offers smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services does the Verizon store in Watertown provide?
The store provides mobile plans, wireless Internet plans, voice plans, and products including business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an in-store appointment at the Verizon Watertown location?
Yes, you can schedule an in-store appointment online or via the My Verizon app.
Does the Verizon store offer online orders with in-store pickup?
Yes, Verizon offers online orders with options for in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available.
Is the Verizon Watertown store wheelchair accessible?
Yes, the store has wheelchair-accessible entrance and parking spaces.
How can I reach the Verizon Watertown store by public transit or local landmarks?
The Verizon store is located in the Rte 3 Town Center near popular spots like Panera Bread and TGI Fridays, making it easy to find and convenient for shopping and dining before or after your visit.
Are there dining options near the Verizon Watertown store for a meal before or after shopping?
Yes, nearby dining options include Panera Bread, TGI Fridays, CoreLife Eatery, sweetFrog Premium Frozen Yogurt, and Tai Chi Bubble Tea - Watertown.
What entertainment or shopping venues are close to the Verizon Watertown location?
Nearby venues include Watertown TownCenter - GameStop for gaming, Five Below for discount shopping, and Target Watertown for general retail needs.