Business Details
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Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.
Location
VCA North Country Animal Hospital
16760 NYS Route 3, Watertown, NY
13601, United States
Hours
Reviews
4.1
237 reviews
5 stars
162
4 stars
23
3 stars
5
2 stars
7
1 star
40
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their kindness and compassion during difficult times, especially in emergencies and end-of-life situations.
Availability Issues
Several reviews highlighted difficulties in getting timely appointments, especially for emergencies, with some customers feeling turned away or neglected.
Mixed Staff Experiences
While many staff members received positive feedback for their professionalism and care, some reviews mentioned negative interactions with specific staff members, particularly receptionists.
Pricing Concerns
Customers expressed dissatisfaction with pricing, citing unexpected charges and feeling that services were overpriced or unnecessary.
Quality of Service
Overall, many customers appreciated the quality of medical care provided, particularly from specific veterinarians, but some felt that corporate policies negatively impacted the service.
- CCCeline CantuniarOct 18, 20255.0Dr Lu is the most amazing vet ever! Love it here
- KMKathy MitchellOct 15, 20255.0We were out of state visiting relatives when we noticed our dog, Annie, was not feeling well and we still had a week before heading back home. We called NCAS and they got us in asap. Thanks to their great hospitality and medical attention Annie was feeling much better the next day. Thank you NCAH for all your help.
- ADAndrea DobrinSep 8, 20255.0I live on one of the islands and after my mother passed I became caretaker of one of her cats. I brought "Mini" to the island for the last three years because my mother had brought her and she loved it. This year we knew we were facing a diagnosis of kidney failure, but when Mini started to go downhill it was quick and dramatic. She was actively dying. I called the vet my mother had used (1000 Islands Vet.) and I was told that because she had not been in the clinic for a long time she would have to start over as a new patient - and the first appointment was in three weeks. I was appalled by this "policy". They had Mini's records, and my own vet was trying to fax over Mini's updated records. Thank God another island resident suggested I call VCA. Despite having a completely booked day ahead of them they not only made room for us they were inordinately kind. Mini was clearly already close to death but they wrapped her in a blanket and moved her gently onto the table to give me a chance to say goodbye. I will never forget their kindness and their compassion. Everyone I encountered gave a part of themselves to ease the painful process of letting this beautiful animal go. I will happily recommend them to any islanders, whether for routine care or in an emergency.
- KSKam SAug 5, 20255.0We are highly satisfied with the care our pup received at VCA. The staff and Dr. Phillip Lu are extremely kind, knowledgeable, and patient. Our dog underwent a dental procedure and I was extremely anxious. After picking him up, he was back to his normal self extremely quickly. I am so so relieved he is okay and so grateful the staff took such good care of my baby. I have taken my rabbit to this vet as well in the past and they were always so gentle with him. I will also mention that, in the 4 years we’ve been here it’s been impossible to have our animals seen anywhere else before we discovered VCA. They almost always have availability within 1-2 weeks, anytime we’ve needed an appointment they are never booked out too far in advance. We highly recommend!
- TNTamara NeimanAug 3, 20255.0I can’t say enough about the outstanding service and care received when my dog became ill. I was a walk-in and was treated as if I was a long-term, valued client. The front desk staff, vet tech and veterinarian were all extremely professional and highly skilled. The treatment plan was fully explained and the pricing was reasonable. I will be returning to VCA for any future care.
Frequently Asked Questions About VCA North Country Animal Hospital
What are the regular business hours of VCA North Country Animal Hospital?
VCA North Country Animal Hospital is open Monday through Friday from 8:00 AM to 6:00 PM, and on Saturdays from 8:00 AM to 5:00 PM. The hospital is closed on Sundays.
Where is VCA North Country Animal Hospital located?
The hospital is located at 16760 NYS Route 3, Watertown, NY 13601, United States.
What types of pets does VCA North Country Animal Hospital treat?
They provide services for a wide variety of pets including cats, dogs, birds (avians), pocket pets, exotics, pot-bellied pigs, rabbits, and reptiles.
What veterinary services does VCA North Country Animal Hospital offer?
The hospital offers services such as acupuncture, advanced care, dental care, cardiology, diabetes care, diagnostics, diet and nutrition, flea and tick control, general and orthopedic surgery, immunizations, internal medicine, laser surgery, microchipping, ophthalmology, parasite control, pet boarding and grooming, pet counseling, wellness exams, spay & neuter, ultrasound, vaccinations, and weight management among others.
Are there any special boarding hours at VCA North Country Animal Hospital?
Yes, boarding pick-ups are available on Sundays between 4 PM and 5 PM.
What payment methods are accepted at VCA North Country Animal Hospital?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is there a first-time exam offer for new clients at VCA North Country Animal Hospital?
Yes, new clients can get a free first exam by using the coupon available on their website.
Which veterinary associations is VCA North Country Animal Hospital affiliated with?
The hospital is affiliated with the American Animal Hospital Association (AAHA) and the New York State Veterinary Medical Society (NYSVMS).
How can nearby places like An Tara Grooming help during my visit to VCA North Country Animal Hospital?
An Tara Grooming, a nearby pet grooming service, can be used for grooming your pet either before or after a veterinary appointment at VCA North Country Animal Hospital for your convenience.
What utility service is located near VCA North Country Animal Hospital that might be useful for pet owners?
Heller's Gas, a propane supplier located nearby, may be useful for pet owners requiring propane services, such as for heating in colder months.
How does the location of VCA North Country Animal Hospital on NYS Route 3 help with accessibility?
Being located on NYS Route 3 makes the hospital accessible for pet owners traveling within Watertown and nearby areas, providing easy access by car and proximity to other pet services like An Tara Grooming.